Receptionist

4 weeks ago

Whitby, United Kingdom Royal Hotel Whitby Full time

**Job Ref**:BES4393

**Branch**:Royal Hotel Whitby

**Location**:Royal Whitby, Whitby

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:7.30am-4pm ; 3pm-11.30pm ; 12pm-8pm

**Hours per week**:25-40

**Posted date**:27/08/2023

**Closing date**:28/09/2023

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it.
- To be able to communicate well to each other and guests. Must have excellent written and spoken comminication skills.
- To have an understanding of cash handling procedures and good numeracy skills.
- Be able to use a phone and computer system - we use Rezlynx.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

**Welcome to Royal Hotel Whitby**:
If you’re looking for hotels in Whitby, the Royal Whitby is one of the jewels in the Coast Country Hotel Collection crown. From a stunning cliff top location, our guests enjoy the most amazing views on all sides - of the beaches, harbour, old town, abbey ruins and headland. With cobbled streets, independent shops, a famous Captain Cook Memorial Museum, sandy Blue Flag beach and a full programme of events in the summer it’s not surprising that Whitby hotels are regularly voted among Britain’s favourite seaside holidays. It’s also right on the edge of the North York Moors - a treasure-trove of spectacular walks and historic villages.

Settle in for some true Yorkshire style hospitality in one of the 115 bedrooms that range from standard to superior to family rooms, all ensuite and with the very best home comforts. After a day rambling through the exceptional moors, why not relax in the bar and lounge?

**Discover Whitby, Yorkshire**:
Whitby is set along the stunning Yorkshire coast with easy access to the rolling North York Moors which offers up a delectable selection of historic villages and picturesque scenery. Explore the monastic ruins of Whitby Abbey which sit on the East Cliff headland or enjoy a steam train journey through the North York Moors National Park. Or visit the Captain Cook memorial museum which is in the house where Cook once lived or spend a day on West Cliff beach surrounded by vibrant beach huts.

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