Hotel Receptionist

**Full Time 40 hours £24,960 / Part time 16 hours £12 per hour**

It’s not easy to define a place that changes with the seasons. A place that lets the tide lead the way... Nestled between the wild north sea and the heather draped moors, Saltmoore is a sumptuous wellness sanctuary. The home of beautiful interiors, an indulgent spa and gym, and memorable culinary experiences - Saltmoore is opening in the coastal village of Sandsend, Whitby, this summer

The historic estate, formerly known as Raithwaite Sandsend, has been completely reimagined and is the site of a £10 million refurbishment of the hotel and spa, part of a wider £100 million development of holiday cottages and lodges.

As we embark on this remarkable journey, we invite talented individuals to join us in redefining luxury hospitality and making Saltmoore a distinguished destination.

**About you and the role**
- A good work ethic and team player
- Professionalism and excellent attention to detail
- Enthusiastic attitude with a willingness to learn
- Reliable, Respectful and Punctual
- Forward thinking and problem solving
- Genuine desire to provide outstanding customer service
- Front of house experience desirable
- Knowledge of computer systems and software such as Microsoft suite and Outlook desirable
- Knowledge of PMS & EPOS systems desirable
- Maintain exceptional levels of customer service throughout the guests journey
- Be highly organised with the ability to prioritise workloads
- Work closely with other departments and teams to deliver a seamless service
- Have great communication with all staff and guests alike

The full time position will work on a shift pattern, working 40 hours over any 5 of 7 days, including weekends and bank holidays. The part-time position will work on a shift pattern, working 16 hours over the weekend. Hours will be between 7am-10pm.

**Our Benefits**
- Competitive pay with annual pay reviews
- Equal share of Service Charge to all employees paid monthly
- Paid Breaks - weekly contracted hours include a 30-minute paid break for each shift over 6 hours
- Enhanced Sick pay, Maternity pay and Paternity pay
- Additional holiday entitlement based on length of service
- Employee Referral Scheme - opportunity to earn £100 with each successful recommendation
- Employee discount on Food and Beverage outlets, Spa Treatments and Spa products.
- Employee discounted Room Rate of £50 per night
- Friends and Family discounted Room Rate of £75 per night
- Training and Development opportunities
- Employee discount platform offering savings on shopping at over 1000 partners including supermarkets and high street retailers.
- Employee recognition with Employee of the Month awards
- Employee Assistance Programme
- Cycle to work scheme
- Uniform
- Free Parking

**Job Types**: Full-time, Part-time

Pay: £12.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay

Supplemental pay types:

- Tips

Work Location: In person