Hotel Receptionist

4 weeks ago

Whitby, United Kingdom Raithwaite Sandsend Full time

**Are you ready to provide a warm and friendly service?**

Working with our ambitious and inspirational Reception Team, you will be the first point of contact for our guests

Raithwaite Sandsend, formerly known as Raithwaite Estate, is a restored 19th-century estate that showcases the very best of Yorkshire. Our contemporary hotel and soon-to-be-launching villas, lodges and cottages offer stylish rooms, manicured grounds, delicious home-grown food, authentic experiences and prize-winning sustainability.

**We have won the most recent Hotel Catey award for The Most Sustainable Hotel of the Year 2021. Sustainability is at the heart of everything we do, our location on this planet makes us unique and thus we need to ensure it is around for many years to come.**

**Our Ethos**

We focus on what we call the three P’s: People, Planet and Pleasure. Together, they combine to nurture our employees, respect our environment and create truly sustainable and enjoyable experience for our guests.

**Working at Raithwaite Sandsend**

Raithwaite Sandsend is a family, made up of nurtured team members that work together to create something wonderful for our guests. With a range of initiatives in place, from our Mentor Programme to the Green Leaders, we aim to ensure that everyone progresses in their career and has a say in how Raithwaite is run.

Our employee’s wellness is important to us and you can see this through the benefits available:

- Access to a 24 hour helpline and mobile App to support you through any of life’s issues or problems
- Take advantage of the discounts on offer, picking up lunch from our crab shack, treating yourself and your friends to a spa treatment or booking a family meal in the restaurant. 50% Employee Discount. 25% Friends and Family Discount
- Take up a new hobby and use our concierge to book one of our activities
- Competitive rates of pay with every employee receiving equal proportions of all tips
- Refer your friends and family to work for us for the potential to earn £100 with every recommendation
- Take a walk around the grounds during breaks, before or after your shift

**What we will ask of you**:

- Maintain exceptional levels of customer service, and take personal pride in delivering an excellent guest experience
- Be focused & precise
- Be highly organised with the ability to prioritise workloads
- Work closely with other departments and teams to deliver brilliance
- Personality, flair and enthusiasm
- Impeccable attention to detail
- Desire to learn
- Positive attitude & passion
- Excellent communication skills
- Ambition to progress within the business
- Knowledge of FOH, EPOS systems desirable

This position will work on a shift pattern, working 5 out of 7 days on a rolling rota. Hours will be between 7am-11pm Monday to Sunday.

If you feel you are approachable and inspiring and can offer a personable service in our unique surroundings, please get in touch and tell us how

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£11.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

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