Hotel Receptionist

2 weeks ago

Whitby, North Yorkshire, United Kingdom Raithwaite Sandsend Full time

Are you ready to provide a warm and friendly service?
Working with our ambitious and inspirational Reception Team, you will be the first point of contact for our guests

About us


Here at Raithwaite Sandsend we pride ourselves on our Warm Yorkshire Welcome, you will be the first face our guests see on the start of their journey with us and the final farewell on their departure.

We want to make each stay memorable, for all the right reasons


Have you heard about our sustainability mission? In 2021 we won the Hotel Catey's Most Sustainable Hotel of the Year, and last year we were awarded our Carbon Neutral Status, something we are incredibly proud of.

Sustainability is at the heart of everything we do, our location on this planet makes us unique and thus we need to ensure it is around for many years to come.


What we will ask of you:

  • Maintain exceptional levels of customer service, and take personal pride in delivering an excellent guest experience
  • Have a positive, can do attitude, any time of day
  • Be focused & precise when completing tasks
  • Be highly organised with the ability to prioritise workloads
  • Work closely with other departments and teams to deliver a seamless service
  • Have great communication with all staff and guests alike
  • Personality, flair and enthusiasm
  • Impeccable attention to detail
  • Desire to learn and progress within the business
  • Forward thinking and problem solving
  • Front of house experience
  • Knowledge of FOH, EPOS systems desirable
This position will work on a shift pattern, hours will be between 7am-11pm, Monday to Sunday. Full time and part time hours will be considered.

If you feel you are approachable and inspiring and can offer a personable service in our unique surroundings, please get in touch and tell us how

Our Ethos
We focus on what we call the three P's: People, Planet and Pleasure.

Together, they combine to nurture our employees, respect our environment, and create truly sustainable and enjoyable experience for our guests.


Working at Raithwaite Sandsend


Raithwaite Sandsend is a family, made up of nurtured team members that work together to create something wonderful for our guests.

With a range of initiatives in place, from our Mentor Programme to the Green Leaders, we aim to ensure that everyone progresses in their career and has a say in how Raithwaite is run.

Our employee's wellness is vital to us and you can see this through the benefits available:

  • Access to a 24 hour helpline and mobile App to support you through any of life's issues or problems
  • Take advantage of the discounts on offer, treating yourself and your friends to a spa treatment or booking a family meal in the restaurant. 50% Employee Discount. 25% Friends and Family Discount
  • Competitive rates of pay with every employee receiving equal proportions of all tips
  • Refer your friends and family to work for us for the potential to earn £100 with every recommendation
  • 10% discount on monthly or annual Everyone Active memberships

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 16 per week

Salary:
£9.50-£11.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Tips

Work Location:
In person

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