Benefits Administration Officer Apprentice
6 months ago
Provide a service to customers claiming Housing Benefit or Council Tax
reduction by:
- Dealing with any incoming post and documents, including
indexing, integration, copying and returning documents.
- Scanning and indexing documents provided by customers in
reception to support their claims.
- Batch and manually printing and enveloping letters.
- Using the IT systems to print letters or documents as required for
different services or customers.
- Print and log documents to support fraud cases as instructed by
the Department of Work and Pensions.
- Print and log documents in relation to Subject Access Requests.
- Maintain filing systems and databases as required.
- To contribute as required to performance reviews and
improvement measures on an ongoing basis, helping to
ensure that a customer focus is embedded.
- To work as required in ways to develop good working relations and
collaborative arrangements with internal and external
stakeholders.
- To comply with relevant codes of practice, including the code of
conduct and policies concerning data protection and health and
safety.
**Job Types**: Full-time, Apprenticeship
**Salary**: £17,946.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Twickenham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
Work Location: In person
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