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Customer Service Executive
2 months ago
**CUSTOMER SERVICE EXECUTIVE**
**West Bromwich - B71**
**£20,000 - £25,000**
**Full time, permanent**
**8:30am to 5:00pm, Mon-Fri**
**Your Role**:
- Dealing with inbound communication such as complaints & queries handling or processing returns
- Outbound calls to generate further business via research of customers, sending information packs about product and services.
- Initial Credit Control contact with customers
- A fluid role where you are able to work in a number of different requirements throughout the day
- Potential to grow with the business and lead a team.
**About you**:
- Experience in telesales or customer service
- Resilient, self motivated and driven to succeed
- Excellent telephone manner
- Excellent communication skills, interpersonal and negotiation skills
- Excellent administration and time management skills
- Ability to work as an individual and part of a team
- Strong and confident IT skills
- Experience of working with targets
- Ability to priorities tasks and take ownership of projects from inception to completion
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- West Bromwich: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
- Business development: 1 year (preferred)
Work Location: In person
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