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Customer Service Executive

3 months ago

West Sussex, United Kingdom Line Up Aviation Full time

I am looking for a Customer Service Executive to join my fantastic client on a permanent basis. As the Customer Service Executive, you will be working and liaising with the sales teams and customers whilst processing orders.
**Role**: Customer Service Executive
**Pay**: Competitive
**Contract**: Permanent
**Location**:West Sussex

**Responsibilities**:

- To process orders from contracted customers within the service levels of the contracts.
- Ensure all contracted customers receive high level of customer service.
- Provide all contracted customers with status reports as agreed within the customer contracts.
- Assist in the approval process for quotes & invoices.
- Order materials required in support of contracts, ensuring on time delivery.
- Manage subcontractors related to each contract, ensuring compliance of agreed service levels and contractual obligations
- Assist in management of any warranty activities for contracted components.
- Ensure all contractual data is recorded and assist with monthly KPIs
- Liaise with other departments to ensure customer service levels maintained.

**Essential Experience**
- Computer literate with a good working knowledge of Microsoft office
- Previous working knowledge of Quantum IT system is an advantage but not essential.
- Good communication skills and attention to detail.
- Ability to work using own initiative.
- Able to work within a small team of highly motivated individuals in a fast moving.
- GCSE

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standardof service supported by an ingrained culture of honesty and integrity.