Customer Services Team Leader

2 weeks ago


West Bromwich West Midlands, United Kingdom MET Recruitment Limited Full time

Do you enjoy processes and building customer rapport?
Our client, a well-established leading manufacturing company, are seeking a Customer Support Executive to join their growing team. The successful candidate will have excellent customer service skills and will be able to speak confidently to customers/clients on all levels.
The candidate will help internal and external customers with resolving complaints and queries, give customers information about products and services, take orders and process returns.
General and Task Management
To coordinate with trade network/ partners for order, stock, complaints, payments.
To accounts/logistics overseas team for payment, orders, invoices, ageing report, statements, invoice and stock
To UK sales team for orders, enquiries, leads, complaints, and payments
From trade partners for service, complaints, stock, enquiries, leads, POD
From existing trade partners and customer for service and new order related queries
From accounts/logistics overseas team for coordination related to orders and payments
Sending reminder email, implementing debtor management to inform trade partners for payments and dues
Managing customer data bank based on enquiries data, exhibition’s data and share it with sales team for efficient conversion
Implementation of company’s credit approval process for the trade partners
Self-Management
Flexible approach to duties and tasks
Good understanding of customer deliverables and the impact of failure / cost of poor quality
Job Industries: Call Centre and Customer Service
Permanent
Customer Service, Administration, Customer Support
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