Customer Service Team Leader

4 weeks ago


Wakefield West Yorkshire, United Kingdom Elevation Recruitment Group Full time €32,000

Customer Service Team Leader
Competitive salary up to £32,000 per annum
Opportunities for professional growth and development
Company benefits package
Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it's innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.
Customer Service Team Leader Job Description:
Lead, mentor, and develop a team of Customer Service Administrators
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
Monitor and evaluate team performance, providing regular feedback and conducting performance reviews
Provide training and development opportunities for team members to enhance their skills and knowledge
Customer Service Team Leader Qualifications:
Proven experience in a customer service leadership role in a busy environment
Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously
Proficiency in Microsoft Office and experience using an ERP system #J-18808-Ljbffr



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