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Customer Service Team Lead

4 months ago

Wakefield West Yorkshire, United Kingdom Elevation Recruitment Group Full time €32,000

Customer Service Team Leader Please make an application promptly if you are a good match for this role due to high levels of interest. Wakefield Up to £32,000 per annum Well established, large organisation Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team. Job Description: Understand the full range of products in detail to a high level Assist with order processing, deal with amendments and any issues in terms of delays, faults etc. Hands on approach – deal with invoicing, PODs and delivery booking Lead, mentor, and develop a team of Customer Service Administrators Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Monitor and evaluate team performance, providing regular feedback and conducting performance reviews. Provide training and development opportunities for team members to enhance their skills and knowledge. Use of ERP system Qualifications: Proven experience in a customer service leadership role in a busy environment. Strong problem-solving abilities with a customer-focused approach. Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously. Proficiency in Microsoft Office and experience using an ERP system Benefits: Competitive salary up to £32,000 per annum. Opportunities for professional growth and development. A supportive and collaborative work environment. Company benefits package.