Customer Service Team Lead

3 weeks ago

Wakefield West Yorkshire, United Kingdom Elevation Recruitment Group Full time €32,000

Customer Service Team Leader

Wakefield

Up to £32,000 per annum

Well established, large organisation

Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.

Job Description:

  • Understand the full range of products in detail to a high level
  • Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
  • Hands on approach – deal with invoicing, PODs and delivery booking
  • Lead, mentor, and develop a team of Customer Service Administrators
  • Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
  • Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
  • Use of ERP system

Qualifications:

  • Proven experience in a customer service leadership role in a busy environment.
  • Strong problem-solving abilities with a customer-focused approach.
  • Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office and experience using an ERP system

Benefits:

  • Competitive salary up to £32,000 per annum.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Company benefits package.

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