Current jobs related to Customer Service Team Lead - Wakefield - Elevation Recruitment Group

  • Customer Service Team Lead

    3 months ago

    Wakefield, United Kingdom Compliance365 Full time

    **Description** To support and ensure the Energy Services Customer Service Team deliver excellent customer service and exceed customer expectations across all customers engaging with Compliance365. To ensure successful delivery of customer projects related to Energy Services within agreed service levels. To ensure the scheduling team are maximising...

  • Hospitality Team Lead

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Greene King Full time

    **About Us**Greene King is a leading pub company that prides itself on delivering exceptional service to its customers. Our focus is on creating a warm and welcoming atmosphere that makes every guest feel valued and cared for.**Job Summary**We are seeking a highly motivated and experienced Front of House Team Leader to join our management team. As a key...

  • Hospitality Team Lead

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Greene King Full time

    **About Us**Greene King is a leading pub company that prides itself on delivering exceptional service to its customers. Our focus is on creating a warm and welcoming atmosphere that makes every guest feel valued and cared for.**Job Summary**We are seeking a highly motivated and experienced Front of House Team Leader to join our management team. As a key...

  • Guest Service Team Lead

    2 weeks ago

    Wakefield, Massachusetts, United Kingdom Penta Hotels UK Full time

    About Penta Hotels UKPenta Hotels UK is a leading hospitality company that prides itself on providing a unique and personalized experience for its guests. We are seeking a highly skilled and dedicated professional to join our team as a Guest Service Supervisor.Key ResponsibilitiesLead and supervise the food and beverage department to ensure exceptional...

  • Guest Service Team Lead

    3 weeks ago

    Wakefield, Massachusetts, United Kingdom Penta Hotels UK Full time

    About Penta Hotels UKPenta Hotels UK is a leading hospitality company that prides itself on providing a unique and personalized experience for its guests. We are seeking a highly skilled and dedicated professional to join our team as a Guest Service Supervisor.Key ResponsibilitiesLead and supervise the food and beverage department to ensure exceptional...

  • Customer Service Team Leader

    3 months ago

    Wakefield, United Kingdom Space Dental Full time

    Patient Services Executive. Our Mission, we want everyone to 'Smile with Confidence.' Space Dental is one of the fastest-growing private cosmetic practices in the U.K. Already established as one of the leading cosmetic dentists in the U.K and in the top 1% for the whole of Europe for the most Invisalign fits per year, it provides a brilliant platform for...

  • Service Desk Team Lead

    4 months ago

    Wakefield, United Kingdom Nasstar Full time

    WE’RE RECRUITING!As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Desk Team LeaderLocation: Hybrid (Office / Remote-UK Only) *Nasstar offices: TELFORD St James House, Hollinswood Road, Telford, TF2 9TZWAKEFIELD Melbourne House, Brandy Carr Road, Wakefield, West Yorkshire, WF2 0UGSalary: Competitive base + benefitsJob Type:...

  • Team Member

    2 weeks ago

    Wakefield, Wakefield, United Kingdom The Rank Group Full time

    About The Rank GroupThe Rank Group is a leading entertainment and gaming company that operates a number of popular brands, including Mecca Bingo and Grosvenor Casinos.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a Team Member, you will be responsible for providing exceptional customer...

  • Team Member

    2 weeks ago

    Wakefield, Wakefield, United Kingdom The Rank Group Full time

    About The Rank GroupThe Rank Group is a leading entertainment and gaming company that operates a number of popular brands, including Mecca Bingo and Grosvenor Casinos.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member. As a Team Member, you will be responsible for providing exceptional customer...

  • Customer Service Team Administrator

    3 months ago

    Wakefield, United Kingdom Menzies Distribution Full time

    Customer Service Team Administrator Menzies Distribution are currently looking for a Customer Service Team Leader to join our busy team based in our Wakefield. The Customer Service Advisor acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns...

  • Customer Vulnerability Lead

    4 months ago

    Wakefield, United Kingdom Page Personnel Full time

    Customer Vulnerability Lead - Wakefield **About Our Client**: Page Group are working exclusively with a national energy & infrastructure organisation who are looking to appoint a Customer Vulnerability Lead to be based out of their Wakefield offices. This role will lead programmes of work around Customer Vulnerability including operational readiness &...

  • Service Desk Team Lead

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Nasstar Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our Technical Operations team at Nasstar. As a key member of our team, you will be responsible for leading and directing a team of technical specialists to provide exceptional service to our customers.Key Responsibilities:Lead and direct a team of technical...

  • Service Desk Team Lead

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Nasstar Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Lead to join our Technical Operations team at Nasstar. As a key member of our team, you will be responsible for leading and directing a team of technical specialists to provide exceptional service to our customers.Key Responsibilities:Lead and direct a team of technical...

  • Logistics & Distribution - Customer Service Team

    4 months ago

    Wakefield, United Kingdom Menzies Distribution Full time

    Logistics & Distribution - Customer Service Team Leader **Please note we are looking for someone with a minimum of 1 years experience in the Transport Industry** The Details: - Shift Pattern: Monday to Friday - Salary: £27,999.96k Per Annum - 28 Days Annual Leave inclusive of bank holidays - Monthly Pay - Parking Onsite Key Duties - Responsible for the...

  • Customer Services Advisor

    4 months ago

    Wakefield, United Kingdom Harte Consulting ltd Full time

    Do you value putting customers and their needs first? Do you enjoy collaborating with others to achieve amazing results and never accepting second best? If so, Harte Consulting are buzzing to announce a role as **Client Services Advisor, **working for a West Yorkshire company, who service the entire UK property market. A **Client Services Advisor** role...

  • Logistics & Distribution - Customer Service Team

    4 months ago

    Wakefield, United Kingdom Menzies Distribution Full time

    Logistics & Distribution - Customer Service Team Administrator Menzies Distribution are currently looking for a Logistics & Distribution Customer Service Team Administrator to join our busy team based in our Wakefield. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact...

  • Customer Service Director

    1 week ago

    Wakefield, United Kingdom Hays Business Support Full time

    Customer Service Manager Job DescriptionWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team in Wakefield. Our client is a local organisation committed to delivering exceptional customer service.Key Responsibilities:Manage and oversee the daily operations of the customer service team.Develop and implement...

  • Customer Service Director

    1 week ago

    Wakefield, United Kingdom Hays Business Support Full time

    Customer Service Manager Job DescriptionWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team in Wakefield. Our client is a local organisation committed to delivering exceptional customer service.Key Responsibilities:Manage and oversee the daily operations of the customer service team.Develop and implement...

  • Customer Service Director

    2 weeks ago

    Wakefield, United Kingdom Hays Business Support Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead and inspire our customer service team. As a key member of our organization, you will be responsible for managing and overseeing the daily operations of the customer service team, developing and implementing customer service policies and procedures, and training,...

  • Customer Service Director

    3 weeks ago

    Wakefield, United Kingdom Hays Business Support Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead and inspire our customer service team. As a key member of our organization, you will be responsible for managing and overseeing the daily operations of the customer service team, developing and implementing customer service policies and procedures, and training,...

Customer Service Team Lead

4 months ago

Wakefield, United Kingdom Elevation Recruitment Group Full time

Customer Service Team Leader

Wakefield

Up to £32,000 per annum

Well established, large organisation


Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.



Job Description:


  • Understand the full range of products in detail to a high level
  • Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
  • Hands on approach – deal with invoicing, PODs and delivery booking
  • Lead, mentor, and develop a team of Customer Service Administrators
  • Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
  • Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
  • Use of ERP system


Qualifications:


  • Proven experience in a customer service leadership role in a busy environment.
  • Strong problem-solving abilities with a customer-focused approach.
  • Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office and experience using an ERP system


Benefits:


  • Competitive salary up to £32,000 per annum.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Company benefits package.