Customer Service Executive
2 weeks ago
**Customer Service Executive**
This successful travel company specialise in selling luxury holidays to a wealth of worldwide destinations. They are currently recruiting Customer Service Executives to join them to provide an exceptional after sales & pre travel service for travel agents and direct customers. Salary of £22k, hybrid working available.
**Customer Service Executive - Role & Responsibilities**:
- Respond efficiently to all incoming calls and queries from agents, customers and suppliers for confirmed bookings
- Assist with making changes to bookings and actioning cancellations, delivering exceptional service whilst remaining commercially aware
- Handle a variety of administrative tasks including document dispatch, supplier confirmations, flight & accommodation changes and special requests
- Liaise with product teams to negotiate best outcome with suppliers in accordance with supplier agreements
- Manage the supply and distribution of brochures and ensure prompt dispatch of customer documentation
- Support agents and suppliers overseas to ensure the delivery of outstanding destination led service
**Customer Service Executive - Skills & Experience Required**:
- Travel industry experience, ideally within customer service or sales
- Ability to work well under pressure in a busy environment
- Experience in resolving customer issues with a genuine desire to provide exceptional service
- Excellent verbal and written communication skills
- Strong attention to detail
- Computer literate with working knowledge of Word & Excel
**Customer Service Executive - Additional Information**:
- £22k
- Monday to Friday 9 to 5.30, with 1 in 3 Saturdays (day off in lieu given)
- Office based, hybrid working available after initial training
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