Customer Service

2 weeks ago


East Grinstead West Sussex, United Kingdom Reed Full time

Are you passionate about providing exceptional customer service? If so, I am representing a key client of ours who is looking for a customer service account executive.
As a Customer Service Account Executive, you will be the first point of contact for their Fulfilment Clients. To understand their unique requirements and deliver top-notch customer support via telephone and email.
Utilise their client and in-house ticketing system to provide timely updates on client queries.
Collaborate with Accounts and Warehouse teams to address any issues that may impact order shipment.
Provide detailed information to nominated Account Managers.
Proven customer service experience, meeting deadlines and SLA commitments.
Proficiency in MS Office, especially Excel and Outlook.
Strong interpersonal skills for building customer relationships.
Own transport essential (occasional travel to customer sites in the Southeast of England).



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