Customer Service Lead

2 weeks ago


West Bromwich, United Kingdom Live 2 Help Recruitment Full time

**CUSTOMER SERVICE EXECUTIVE**
**West Bromwich - B71**
**£30,000 - £35,000**
**Full time, permanent**
**8:30am to 5:00pm, Mon-Fri**

**Your Role**:

- Dealing with inbound communication such as complaints & queries handling or processing returns
- Outbound calls to generate further business via research of customers, sending information packs about product and services.
- Initial Credit Control contact with customers
- A fluid role where you are able to work in a number of different requirements throughout the day
- Potential to grow with the business and lead a team.

**About you**:

- Experience in telesales or customer service
- Resilient, self motivated and driven to succeed
- Excellent telephone manner
- Excellent communication skills, interpersonal and negotiation skills
- Excellent administration and time management skills
- Ability to work as an individual and part of a team
- Strong and confident IT skills
- Experience of working with targets
- Ability to priorities tasks and take ownership of projects from inception to completion
- Ability to lead and manage a team

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- West Bromwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leadership/Management: 2 years (preferred)
- Business development: 2 years (required)
- Customer service: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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