Customer Services Manager

2 weeks ago


West Bromwich, United Kingdom Lean Engineering Recruitment Ltd Full time

Customer Services Manager

**Salary**: Circa £45k

Location: West Bromwich

My client is a well-established manufacturer and are looking for a Customer Services Manager to join their team. The role requires extensive experience in customer account management, order processing fulfilment and shipping.

Customer Services Manager - Job Role:

- To lead and manage our Customers Services Department customers.
- Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
- You will work closely with our Sales and Marketing team.
- You will be a champion of improving efficiencies within the department.
- Monitoring customer order fulfilment and feedback to customers is an essential part of the role
- This is a senior position and you will be part of the Senior Management Team where you will have input into all aspects of the business.

Customer Services Manager - Person Requirements:

- A Level 5 (or higher) qualification in a Business-related discipline or equivalent
- IATA and IMDG certification
- 5 years in a customer service management and shipping export role with experience of dangerous goods
- Ideally a working knowledge of Sage X3 but this is not essential
- Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets



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