Customer Service Coordinator

3 weeks ago


West Bromwich, Sandwell, United Kingdom ST Selection Full time

Company - Leading manufacturing company.

Location - West Bromwich

Salary - £23-25K

Hours - 8.30am-5pm Monday to Friday

This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area.

Duties include:

  • To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner
  • Dealing with internal / external emails and telephone calls
  • Provide a proactive approach to customer service, using the in-house management system and delivery-app to ensure efficient product tracking and liaison with site managers and buyers
  • Liaising with Area Sales Managers, providing sales support
  • Processing customer call off orders & ordering additional items required
  • Updating of CRM information to management system
  • Generating paperwork for production requests & delivery notes
  • Building strong relationships at buyer & site level
  • To complete necessary paperwork & maintain filing systems

Requirements

  • Minimum of 12 months administration/ customer services experience within a fast paced environment.
  • Good knowledge of Microsoft Word, Excel and Outlook.
  • Excellent telephone manner.

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