Customer Relations Executive

3 weeks ago


West Sussex, United Kingdom C&M Executive Recruitment Full time

**Customer Relations Executive**
British Airways Holidays is one of the UK's leading Tour Operators. C&M Recruitment are delighted to be supporting them with recruiting into their Customer Relations team. This team work to investigate and respond to post-travel correspondence, providing a high standard of customer service to recover customer confidence in British Airways Holidays. As part of this friendly and enthusiastic team, you will enjoy a multi-tasking role and be rewarded with a salary of £24k to £26k, a hybrid working arrangement and a fabulous range of benefits and travel concessions.
**Customer Relations Executive**:

- Role & Responsibilities**:

- Responding to assigned customers post-travel correspondence
- Ensuring complaints are resolved to the customer's satisfaction and refunds issued
- Working within a team to support telephone calls from customers, agents and suppliers
- Assisting other departments on Customer Relations issues and compensation queries
- Liaising and negotiating with suppliers to investigate customer feedback

**Customer Relations Executive - Skills & Experience Required**:
This is a busy, hands-on role for someone who can demonstrate:

- Proven experience within a Customer Service role, with travel industry experience being beneficial
- Excellent written and verbal communication skills
- The ability to negotiate positive outcomes whilst building relationships
- A passion to deliver excellent customer service
- Strong planning, organisation and time management skills

**Customer Relations Executive - Additional Information**:

- To help with your decision on whether this is the role for you, as a guide, a typical salary in this role is around £24,000 to £26,00 per annum,
- BA Holidays are based in Crawley, West Sussex and they offer hybrid working combining home and office working to enable the perfect balance between learning and working alongside colleagues with work/life balance.

They offer an array of amazing benefits for their team, which include:

- Staff travel - unlimited standby and premium standby fares for you and your nominees on the full BA network, plus ability to purchase discounted commercial tickets for your own use or for friends and family, and discounts on hotels and car hire.
- Flexible benefit scheme offering a range of benefits that you can select, including a market-leading defined benefit pension scheme, critical illness cover, cycle to work, private medical insurance, and more.
- Health and well being support - including Mental Health First Aiders and Menopause Peer Support Group
- Free onsite parking and shuttle bus between Gatwick Airport and the office at Astral Towers
- Onsite gym (membership fees apply)



  • West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Customer Relations Executive** British Airways Holidays is one of the UK's leading Tour Operators. C&M Recruitment are delighted to be supporting them with recruiting into their Customer Relations team. This team work to investigate and respond to post-travel correspondence, providing a high standard of customer service to recover customer confidence in...


  • East Sussex, United Kingdom Rockpool Recruitment LTD Full time

    Customer Relations Executive - £22,000 - £24,000 - East Sussex Working for a travel industry leader in their field as Customer Relations Executive you will be the main point of contact for key customers supporting them with all aspects of their booking. You will be part of a friendly, dynamic team working on a hybrid basisand rewarded with a competitive...


  • West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Customer Service Executive** This successful travel company specialise in selling luxury holidays to a wealth of worldwide destinations. They are currently recruiting Customer Service Executives to join them to provide an exceptional after sales & pre travel service for travel agents and direct customers. Salary of £22k, hybrid working...


  • Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data...


  • West Sussex, United Kingdom Line Up Aviation Full time

    I am looking for a Customer Service Executive to join my fantastic client on a permanent basis. As the Customer Service Executive, you will be working and liaising with the sales teams and customers whilst processing orders. **Role**: Customer Service Executive **Pay**: Competitive **Contract**: Permanent **Location**:West Sussex **Responsibilities**: - To...


  • East Sussex, United Kingdom Rockpool Recruitment LTD Full time

    **Supplier Relations Executive - £22,000 - £24,000 - East Sussex** Working for a travel industry leader in their field as a Supplier Relations Executive you will be the main point of contact for key supplier partners to ensure all aspects are managed effectively. You will be their key contact and act as the voice of supplierpartners back into the...


  • West Sussex, United Kingdom Line Up Aviation Full time

    I am looking for a Customer Repairs Executive to join my fantastic client on a permanent basis. As the Customer Service Executive, you will be working within a small team reporting to the VP Repairs, and assist in the management of Customer Repairs, CoreRepairs and Stock Repairs, whilst supporting the sales team with status updates and technical...


  • West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Health & Safety Executive** This prestigious Global travel company are looking for a Health & Safety Executive to join their expanding team. As Health & Safety Executive you will be responsible for the full audit of the hotels and tours within your allocated destinations. Salary of £27k to £32k depending on experience and if qualified. **Health & Safety...


  • West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Travel Operations Executive** This leading tour operator is looking for several Travel Operations Executives to join their customer service division. This team work to ensure the pre-travel operation runs smoothly and efficiently, providing system, process and product support to the call centre, suppliers, and customers. As part of this friendly and...

  • Product Executive

    6 days ago


    West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Product Executive** An exciting opportunity has arisen to join this dynamic, successful tour operator as a Product Executive. As Product Executive you will be supporting the Product Manager in all aspects product management for your designated geographic area. This is a fantastic opportunity to join the product team of this luxury travel company who truly...

  • Sales Manager

    3 weeks ago


    West Sussex, United Kingdom Holt Executive Full time

    Do you thrive on building strong relationships and developing winning sales strategies?  Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex. The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and...


  • West Sussex, United Kingdom Holt Executive Full time

    Do you thrive on building strong relationships and developing winning sales strategies? Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex.The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and...

  • Sales Manager

    2 weeks ago


    West Sussex, United Kingdom Holt Executive Full time

    Do you thrive on building strong relationships and developing winning sales strategies?  Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex. The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and...


  • West Sussex, United Kingdom Holt Executive Full time

    Do you thrive on building strong relationships and developing winning sales strategies? Holt Executive are seeking a highly motivated Sales Manager – Customer Support to join a leading design and manufacturing business in West Sussex.The Sales Manager – Customer Support will leverage their expertise to identify strategic growth opportunities and...


  • West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Partnerships Executive** **Partnerships Executive - Role & Responsibilities**: - Assist in identifying & developing possible new accounts. - Contribute to agreeing supplier commercial terms and override agreements. - Carry out analysis of booking data and competitor analysis to understand and optimise performance. - Investigate and discuss opportunities...

  • Product Executive

    2 weeks ago


    West Sussex, United Kingdom C&M Executive Recruitment Full time

    **Product Executive** We are proud to be working in partnership with British Airways Holidays on the recruitment of a Product Executive within their busy and friendly Commercial team, based near Gatwick on an initial 1 year fixed term contract. As a Product Executive the key purpose of the role is to contribute to the selection, sourcing, buying, and...


  • West Sussex, United Kingdom Network Scientific Recruitment Full time

    Do you have customer service experience? Are you looking for a new challenge with a unique and innovative healthcare business? Our client are a global healthcare company who provide a highly unique offering to their customers. They are at the forefront of the industry and provide a patient-focused service which can deliver a huge range of health benefits for...


  • West Sussex, United Kingdom Network Scientific Recruitment Full time

    Job DescriptionDo you have customer service experience? Are you looking for a new challenge with a unique and innovative healthcare business? Our client are a global healthcare company who provide a highly unique offering to their customers. They are at the forefront of the industry and provide a patient-focused service which can deliver a huge range of...


  • West Sussex, United Kingdom Network Scientific Recruitment Full time

    Do you have customer service experience? Are you looking for a new challenge with a unique and innovative healthcare business? Our client are a global healthcare company who provide a highly unique offering to their customers. They are at the forefront of the industry and provide a patient-focused service which can deliver a huge range of health benefits for...


  • West Sussex, United Kingdom Network Scientific Recruitment Full time

    Do you have customer service experience? Are you looking for a new challenge with a unique and innovative healthcare business? Our client are a global healthcare company who provide a highly unique offering to their customers. They are at the forefront of the industry and provide a patient-focused service which can deliver a huge range of health benefits...