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Service Administrator

4 months ago

Derry, United Kingdom Eakin Bros Ltd Full time

**Eakin Bros Ltd - Maydown**

**Job Opportunity - Service Administrator.**

A job opportunity has become available to join Eakin Bros Ltd as a Service Administrator. This is based in our Maydown site. You would be joining a family business that has been supplying motor vehicles for over 100 years.

We are seeking an energetic, enthusiastic Service Administrator, who is keen to be part of our team based in Maydown.

**The Service Administrator will be responsible for: -**
- Booking customer vehicles in for servicing on an appropriate date and time. This may be over the phone or customer facing.
- Completing Job Cards for mechanics
- Co-ordinating work with Service Supervisor
- Keeping Customers updated on work in progress - time vehicle will be available etc.
- Answering telephone
- Invoicing customers
- Warranty claims
- Taking payments from customer of work complete
- Showing customers to waiting area and offering them tea / coffee
- Organising our customer a courtesy vehicle
- Contacting customers when a service is due to be completed etc
- Ensuring all work carried out in the workshop is charged out
- Liaising with large contract customers regarding vehicle inspections and MOT preparation.
- Organising drivers for customer vehicle collections and MOT runs
- Working closely with internal parts dept to ensure parts are ordered for use in workshop.

**Essential Criteria**
- GCSE Maths and English - Grade C or above
- GCSE Computers
- Driving Licence and clean driving record
- 1-year minimum experience in an office, or in a Customer Care environment

**Essential Requirements**
- Have good communication skills
- Honest and trustworthy
- Knowledge of the principles of good customer care
- Ability to work as part of a harmonious and successful team
- Good organisational skills
- Computer literate
- Flexible approach to work demands

**Job Types**: Full-time, Permanent

Pay: From £23,400.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 07/05/2024
Reference ID: Service Administrator - Maydown Site