Administrator/customer Service Advisor

7 months ago


Derry, United Kingdom Chemist Connect Full time

Please include a cover letter along with CV when applying.

**Duties**:
Job Summary:
Duties
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to ensure customer satisfaction
- Follow up with customers to ensure their needs have been met
- Maintain office supplies, equipment, and facilities.
- Serve as the primary point of contact for internal and external communications.
- Schedule meetings, appointments, and travel arrangements.
- Maintain electronic and physical filing systems.
- Input data accurately into databases and spreadsheets.
- Provide administrative support to various departments.
- Assist with basic financial and human resources tasks.
- Ensure confidentiality and discretion in handling sensitive information.

**Skills**:

- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in data entry and computer navigation

**Requirements**:

- Previous customer service / administrative experience preferred but not required

Salary will be competitive and based upon experience and skills.

**Salary**: £1.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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