Administrator/customer Service Advisor
7 months ago
Please include a cover letter along with CV when applying.
**Duties**:
Job Summary:
Duties
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to ensure customer satisfaction
- Follow up with customers to ensure their needs have been met
- Maintain office supplies, equipment, and facilities.
- Serve as the primary point of contact for internal and external communications.
- Schedule meetings, appointments, and travel arrangements.
- Maintain electronic and physical filing systems.
- Input data accurately into databases and spreadsheets.
- Provide administrative support to various departments.
- Assist with basic financial and human resources tasks.
- Ensure confidentiality and discretion in handling sensitive information.
**Skills**:
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in data entry and computer navigation
**Requirements**:
- Previous customer service / administrative experience preferred but not required
Salary will be competitive and based upon experience and skills.
**Salary**: £1.00 per hour
Expected hours: No more than 40 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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