Volkswagen Service Advisor

3 weeks ago

Derry, United Kingdom Donnelly Group - Donnelly Group Campsie Site Full time

We are currently recruiting for a Volkswagen Service Advisor to join our Campsie team. Everyone in our business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion.

**About the role**:
Working with our established Volkswagen Service team you will act as a reliable and efficient point of contact for customers, ensuring exceptional customer service through excellent communication and relationship building. You will welcome customers to the department, organise department bookings for service and schedule work for our Service Technicians.

The role also involves prospecting for service work to encourage customers to avail of special offers available and carrying out customer follow up calls to build customer loyalty. This role requires you to promote the service facilities and encourage repeat Aftersales ensuring that the customer is dealt with professionally every time.

This role involves coordinating with the Sales teams, Workshop, Parts and Service.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

What you will need

Required criteria
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic
- A full driver’s licence is required

Desired criteria
- Previous Customer Service or Service desk experience
- Previous experience within the automotive industry
- Previous working experience with targets and selling

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