Service Advisor

8 months ago


Derry, United Kingdom Donnelly Group - Donnelly Group Maydown Site Full time

At Donnelly Group we are recruiting for a motivated Service Advisor to join the team at our Maydown showroom.

Everyone in our business plays their part in putting the customer first and bringing a great customer experience to life.

You will act as a reliable and efficient point of contact for customers ensuring excellent customer service through communication and customer satisfaction.

**About the role**:
Working with our established Service team you will act as a reliable and efficient point of contact for customers, ensuring exceptional customer service through excellent communication and relationship building. You will welcome customers to the department, organise department bookings for service and schedule work for our Service Technicians.

The role also involves prospecting for service work to encourage customers to avail of special offers available and carrying out customer follow up calls to build customer loyalty. This role requires you to promote the service facilities and encourage repeat aftersales ensuring that the customer is dealt with professionally every time.

This role involves co-ordinating with the Sales, Workshop, Parts and Service Teams.
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- Donnelly Group is an equal opportunity employer._
- The company reserves the right to expand the short listing criteria to facilitate the short listing process._

What you will need

Required criteria
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Experience in a similar role
- A full driving licence as driving duties are involved
- Professionally presented and posses a good work ethic
- Be computer literate

Desired criteria
- A working knowledge of computer system; Kerridge
- Previous experience within the automotive industry
- Knowledge of vehicle parts would be advantageous
- Previous working experience with targets and selling



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