Volkswagen Trainee Customer Consultant

7 months ago

Derry, United Kingdom Donnelly Group NI Full time

“Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?”

Does this sound like you? We are looking for ambitious individuals with:

- Excellent communication skills - listening is as important as talking in our industry.
- Curiosity - a desire to learn about our customers, our products and our new technologies.
- Confidence - a personality that will welcome and engage our customers.
- An eye for detail - to capture information accurately, follow processes and deliver an excellent customer experience.
- Energy - to motivate yourself, enthuse others and achieve performance targets.
- Why not use your engaging personality to inspire and excite customers and start an exciting career with us.

This is an exceptional opportunity for the successful applicant to develop, learn and build a career in the automotive sector. At Donnelly Group we are passionate about ensuring our customers are always put first every day, everywhere.

Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

**About The Role**

Role & Responsibilities:
You will be the main point of contact for our customers during their Volkswagen car buying experience, so it’s essential that you provide excellent service every time. You will be determining a customer's needs and be able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers to Volkswagen and also with colleagues in your team.

Person Specification:
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- The company reserves the right to expand the short listing criteria to facilitate the short listing process._
- Donnelly Group is an equal opportunities employer_

**Required Criteria**
- A full UK driving licence
- Eligibility to work in the UK
- At least 2 A Levels or equivalent qualification
- Previous relevant work experience
- GCSE Maths and English
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
- IT skills - Microsoft Office

**Skills Needed**

Customer Service, Establishing Rapport With Clients, Exceptional Customer Service Skills, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed

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