Customer Sales Consultant

6 months ago

Derry, United Kingdom Donnelly Group NI Full time

This is an exciting time to join the Sales team in Maydown. Reporting to the Sales Manager you will be a key member of our well established successful sales team, focusing on maximising opportunities to ensure profitability targets are reached.

**Does this sound like you?**
- Excellent customer service skills and likes to work with people.
- Record of working within the automotive industry in a similar position.
- Enjoys working in a high-pressured environment.
- Enjoys working to and can achieve challenging targets.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
- Able to work independently. Able to multi-task and switch quickly between tasks.
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Strong organisational and prioritisation skills.
- Strong people & communication skills.
- Is a team player who offers help and support to others.

**About The Role**

**Core duties of this role include**:

- Talks with, and listens to customers to build rapport and understands their requirements
- Qualifies own understanding of the customer’s needs - through discussion and gauging the customer’s reaction to alternative options - to build the closest possible match between the product and customer
- Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through test drive
- Uses in depth product knowledge to guide the customer towards the best choice for them
- Works with colleagues and other teams across the site to provide continuous improvement and a seamless service to customers
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. After Sales)
- Achieving personal and team KPIs

**Competencies Required**:

- Achievement and Results Motivation
- Analytical Thinking and Decision Making
- Customer & Service Orientation
- Brand identification
- Interpersonal Skills
- Flexibility and Desire to Learn
- Self-Management & Team Orientation
- Customer & Service Orientation

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

**Required Criteria**
- A minimum of 5 GCSEs at Grade C including Maths and English
- Proven experience in a sales environment working towards targets
- Full valid driving licence required

**Skills Needed**

Establishing Rapport With Clients, Exceptional Customer Service Skills, Negotiating Skills/Closing techniques, Time Management/Organisational skills, Upselling

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed

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