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Customer Service Advisor
7 days ago
Responsibilities:
- Assist customers with inquiries, account questions, and concerns regarding financial services
- Utilize Salesforce CRM system to document customer interactions and update customer information
- Analyze customer needs and recommend appropriate financial products or services
- Resolve customer complaints or issues in a timely and professional manner
- Collaborate with other departments to ensure customer satisfaction
**Requirements**:
- Excellent communication skills, both verbal and written
- Previous experience in a customer service role preferred
- Knowledge of financial services industry is a plus
- Proficient in using Salesforce or similar CRM software
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy in data entry and documentation
**Job Type**: Part-time
Part-time hours: 8 per week
**Salary**: £15,315.88-£22,897.49 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Ability to commute/relocate:
- Derry: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: PWP 02
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