Guest Services Assistant

7 days ago

Chester, United Kingdom Chester Race Company Full time

Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.

If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.

**About Chester Race Company & IHG**

Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express - The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it

**The successful Guest Service Assistant will be responsible for**:

- Delivering an excellent hotel guest experience
- Conducting guest check-in/ out process
- Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
- Dealing with the first stage of customer complaints, and resolving or escalating as required
- Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
- Preparing for the following day arrivals and fulfilling requests, where possible
- Maintaining till balances throughout shift, and identifying any discrepancies

**The successful Guest Services Assistant will need to have**:

- Previous experience in a customer-facing role
- Experience within the hotel industry is an advantage
- Previous experience of delivering excellent guest experience
- IT literate
- Commitment to excellent guest experience
- Able to work as part of a team
- Excellent communication skills
- Maths and English GCSE, or equivalent

**Salary**: £27,483

**Hours of work**: Night shift - 4 on 4 off shift rota, working 8pm to 8am.

**Contract**:Permanent

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