Guest Services Assistant

4 months ago


Chester, United Kingdom Chester Race Company Full time

Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.

If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.

**About Chester Race Company & IHG**

Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express - The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it

**The successful Guest Service Assistant will be responsible for**:

- Delivering an excellent hotel guest experience
- Conducting guest check-in/ out process
- Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
- Dealing with the first stage of customer complaints, and resolving or escalating as required
- Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
- Preparing for the following day arrivals and fulfilling requests, where possible
- Maintaining till balances throughout shift, and identifying any discrepancies

**The successful Guest Services Assistant will need to have**:

- Previous experience in a customer-facing role
- Experience within the hotel industry is an advantage
- Previous experience of delivering excellent guest experience
- IT literate
- Commitment to excellent guest experience
- Able to work as part of a team
- Excellent communication skills
- Maths and English GCSE, or equivalent

**Salary**: £27,483

**Hours of work**: Night shift - 4 on 4 off shift rota, working 8pm to 8am.

**Contract**:Permanent



  • Chester, United Kingdom Chester Race Company Full time

    Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Job Title: Guest Services AssistantAt Holiday Inn Chester South, we are seeking a highly motivated and customer-focused Guest Services Assistant to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest receives a safe and outstanding experience during...


  • Chester, United Kingdom Chester Race Company Full time

    Holiday Inn Express at The Racecourse, a part of the Chester Race Company group, are recruiting a full time, permanent Guest Services Assistant to work a 4 on 4 off shift pattern. In return we can offer enhanced employer pension contributions, discounted gym memberships, car leasing scheme, continuous development, on-site parking, restaurant discounts and...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    {"title": "Guest Service Assistant", "description": "Role OverviewAt Holiday Inn Chester South, we are seeking a skilled Guest Service Assistant to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is safe, enjoyable, and memorable.Key...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    {"title": "Guest Service Assistant", "description": "Role OverviewAt Holiday Inn Chester South, we are seeking a skilled Guest Service Assistant to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is safe, enjoyable, and memorable.Key...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    About the RoleAs a Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring our guests receive an exceptional experience. Reporting directly to the Guest Service Manager, you will be part of a dynamic team that is passionate about delivering outstanding service.Key ResponsibilitiesKey responsibilities include:Supporting...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and company...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Nights Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Nights Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and company...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Job SummaryWe are seeking a skilled Guest Services Assistant to join our team at Holiday Inn Chester South. As a key member of our nighttime hospitality team, you will be responsible for delivering exceptional guest experiences during out-of-hours.Key ResponsibilitiesSupport the hotel in achieving brand and company metrics and objectivesBuild and develop...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Provide warm and welcoming...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Provide warm and welcoming...


  • Chester, United Kingdom MSSHOSP Full time

    Guest Services ManagerAt MSSHOSP, we are seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our hotel operations, you will be responsible for overseeing all guest operations and leading a team of Guest Service Assistants and night team members.Key Responsibilities:Ensure smooth and efficient operation of...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Manage the front desk and...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Manage the front desk and...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Manage the front desk and...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Manage the front desk and...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Provide warm and welcoming...


  • Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

    Guest Services SupervisorWe are seeking a highly skilled Guest Services Supervisor to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Provide warm and welcoming...