Guest Services Assistant

6 months ago


Chester, United Kingdom Chester Race Company Full time

Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.

If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.

**About Chester Race Company & IHG**

Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh. At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre. The Holiday Inn Express - The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it

**The successful Guest Service Assistant will be responsible for**:

- Delivering an excellent hotel guest experience
- Conducting guest check-in/ out process
- Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
- Dealing with the first stage of customer complaints, and resolving or escalating as required
- Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
- Preparing for the following day arrivals and fulfilling requests, where possible
- Maintaining till balances throughout shift, and identifying any discrepancies

**The successful Guest Services Assistant will need to have**:

- Previous experience in a customer-facing role
- Experience within the hotel industry is an advantage
- Previous experience of delivering excellent guest experience
- IT literate
- Commitment to excellent guest experience
- Able to work as part of a team
- Excellent communication skills
- Maths and English GCSE, or equivalent

**Salary**: £27,483

**Hours of work**: 4 on 4 off shift rota, working 8am to 8pm.

**Contract**:Permanent



  • Chester, United Kingdom Chester Race Company Full time

    Holiday Inn Express at The Racecourse, a part of the Chester Race Company group, are recruiting a full time, permanent Guest Services Assistant to work a 4 on 4 off shift pattern. In return we can offer enhanced employer pension contributions, discounted gym memberships, car leasing scheme, continuous development, on-site parking, restaurant discounts and...


  • Chester, United Kingdom Chester Race Company Full time

    Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the...


  • Chester, United Kingdom MSSHOSP Full time

    Guest Services ManagerIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.Chesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    About Our HotelHoliday Inn Chester South is a welcoming hotel in the heart of Chester, offering comfortable rooms and excellent service to our guests.Job Summary:We are currently seeking a skilled Guest Service Assistant to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring...


  • Chester, United Kingdom MSSHOSP Full time

    Guest Services ManagerAt MSSHOSP, we are seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our hotel operations, you will be responsible for overseeing all guest operations and leading a team of Guest Service Assistants and night team members.Key Responsibilities:Ensure smooth and efficient operation of...


  • Chester, Cheshire, United Kingdom MSSHOSP Full time €30,000

    Guest Services ManagerChesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will oversee all guest operations and lead a team of Guest Service Assistants and night tea,. Through hands-on leadership,...


  • Chester, Cheshire, United Kingdom MSSHOSP Full time €30,000

    Guest Services ManagerChesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will oversee all guest operations and lead a team of Guest Service Assistants and night tea,. Through hands-on leadership,...


  • Chester, Cheshire, United Kingdom MSSHOSP Full time €30,000

    Guest Services Manager Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Chester upto £30,000 doe Benefits; Free parking Staff uniform Career progression Staff discounts on hotel stays Free or discounted food Plus many more As the Guest Services Manager of this world renowned...

  • Guest Advocate

    6 months ago


    Chester, United Kingdom Vida Clinics Full time

    Are you passionate about providing exceptional customer service in the healthcare industry? Do you thrive in a fast-paced environment and enjoy assisting patients with their needs? If so, VIDA Clinics is looking for a Guest Advocate to join our team. **About VIDA Clinics**: At VIDA Clinics, we are committed to providing top-quality healthcare services with...


  • Chester, North West, United Kingdom MSSHOSP Full time

    Guest Services ManagerIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.Chesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will...


  • Chester, United Kingdom Valor Hospitality Full time

    **Guest Services Supervisor**: 25875 + Great Benefits DoubleTree by Hilton Hotel & Spa Chester, CH2 3PD **Why join us?**: As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2022! - Stays across the UK at employee rate (a HUGE discount!) - Discounted Friends...

  • Service Team Member

    2 weeks ago


    Chester-le-Street, Durham, United Kingdom McMullens & Sons Full time

    Company OverviewMcMullens & Sons is a long-established, family-run business that prioritizes quality and puts its guests first. As an independent company, we believe in investing in our staff and providing opportunities for growth and development.About the RoleWe are seeking a talented Service Team Member to join our team at our High Street Premium concept....


  • Chester, Cheshire, United Kingdom Chester Zoo Full time

    Role SummaryWe are currently seeking a highly motivated and enthusiastic individual to join our team as a Seasonal Food Service Assistant. As a key member of our Food & Beverage department, you will be responsible for providing exceptional customer service and assisting with the smooth running of events in our Heritage Zone and award-winning gastro-pub, The...


  • Chester, Cheshire, United Kingdom WGC Ltd. Full time

    As a Room Cleaning and Guest Experience Specialist at WGC Ltd., you will play a vital role in delivering exceptional customer experiences.Our ideal candidate has strong attention to detail, excellent communication skills, and a passion for providing outstanding service.Job Requirements:Clean and maintain hotel rooms to a high standardEnsure all linen and...

  • Executive Assistant

    6 months ago


    Chester, United Kingdom Charterhouse Recruitment Services Full time

    **EXECUTIVE ASSISTANT** We are delighted to again be working with our client based in Chester who are looking for an Executive Assistant to join their team. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financial health of their specific...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    About the RoleAs a Nights Guest Service Assistant at Holiday Inn Chester South, you will play a crucial role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a team based at our attractive hotel.Key ResponsibilitiesSupport your hotel in achieving...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewThe Nights Guest Service Assistant plays a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours at Holiday Inn Chester South.This position reports directly to the Guest Service Manager and is part of a team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a team based at our hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and company metrics and...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Nights Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience during out-of-hours. This position reports directly to the Guest Service Manager and is part of a dynamic team based at our attractive hotel.Key ResponsibilitiesSupport the hotel in...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    Role OverviewAs a Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring every guest receives a safe and outstanding experience. This position reports directly to the Guest Service Manager and is part of a team based at our hotel.Key ResponsibilitiesSupport the hotel in achieving all brand and company metrics and...