Guest Services Supervisor

6 months ago


Chester, United Kingdom Valor Hospitality Full time

**Guest Services Supervisor**:
25875 + Great Benefits

DoubleTree by Hilton Hotel & Spa Chester, CH2 3PD

**Why join us?**:
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2022
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

THE ROLE

As ‘Guest Services Supervisor’ you’ll be on the front line delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

WHAT YOU’LL BE DOING
- Top quality Customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upselling and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you
- What’ll make you a great fit for us here at Valor
- On a scale of one to ten, how warm are your welcomes & goodbyes?
- When it comes to customer service will you go to infinity and beyond?

**What you’ll become a part of**:
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**Hotel Description**:
Situated on 12 acres of landscaped gardens, the DoubleTree by Hilton Hotel & Spa Chester is an 18th Century Manor House offering modern accommodation in a superb location two miles from Chester and just 40 minutes from Manchester and Liverpool’s airports. The Manor House and Hall are complemented by an English Heritage listed conservatory, a restaurant, lounge, bar, luxury spa and fitness center, 24-hour business center, 8 flexible event and meeting rooms. The 12 acres of landscaped gardens offer the perfect setting for an unforgettable wedding day.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.



  • Chester, United Kingdom MSSHOSP Full time

    Guest Services ManagerAt MSSHOSP, we are seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our hotel operations, you will be responsible for overseeing all guest operations and leading a team of Guest Service Assistants and night team members.Key Responsibilities:Ensure smooth and efficient operation of...


  • Chester, United Kingdom Chester Race Company Full time

    Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the...


  • Chester, United Kingdom MSSHOSP Full time

    Guest Services ManagerIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.Chesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    About the RoleAs a Guest Service Assistant at Holiday Inn Chester South, you will play a vital role in ensuring our guests receive an exceptional experience. Reporting directly to the Guest Service Manager, you will be part of a dynamic team that is passionate about delivering outstanding service.Key ResponsibilitiesKey responsibilities include:Supporting...


  • Chester, Cheshire, United Kingdom Holiday Inn Chester South Full time

    About Our HotelHoliday Inn Chester South is a welcoming hotel in the heart of Chester, offering comfortable rooms and excellent service to our guests.Job Summary:We are currently seeking a skilled Guest Service Assistant to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring...


  • Chester, United Kingdom Chester Race Company Full time

    Holiday Inn Express at The Racecourse, a part of the Chester Race Company group, are recruiting a full time, permanent Guest Services Assistant to work a 4 on 4 off shift pattern. In return we can offer enhanced employer pension contributions, discounted gym memberships, car leasing scheme, continuous development, on-site parking, restaurant discounts and...


  • Chester, United Kingdom Chester Race Company Full time

    Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester. With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the...


  • Chester, Cheshire, United Kingdom MSSHOSP Full time €30,000

    Guest Services ManagerChesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will oversee all guest operations and lead a team of Guest Service Assistants and night tea,. Through hands-on leadership,...


  • Chester, Cheshire, United Kingdom MSSHOSP Full time €30,000

    Guest Services ManagerChesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will oversee all guest operations and lead a team of Guest Service Assistants and night tea,. Through hands-on leadership,...

  • Restaurant Supervisor

    5 months ago


    Chester, United Kingdom Crabwall Manor Hotel & Spa Full time

    As Restaurant Supervisor you will be tasked with motivating, inspiring and leading a fairly big team of staff. You will be working closely with the Food & Beverage and deal with staffing, stock and financial control as well as ensuring outstanding customer service solutions. We are looking to recruit a fun, friendly and Hands-on supervisor capable of...


  • Chester, Cheshire, United Kingdom MSSHOSP Full time €30,000

    Guest Services Manager Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Chester upto £30,000 doe Benefits; Free parking Staff uniform Career progression Staff discounts on hotel stays Free or discounted food Plus many more As the Guest Services Manager of this world renowned...

  • Guest Advocate

    5 months ago


    Chester, United Kingdom Vida Clinics Full time

    Are you passionate about providing exceptional customer service in the healthcare industry? Do you thrive in a fast-paced environment and enjoy assisting patients with their needs? If so, VIDA Clinics is looking for a Guest Advocate to join our team. **About VIDA Clinics**: At VIDA Clinics, we are committed to providing top-quality healthcare services with...

  • Shift Supervisor

    6 months ago


    Chester, United Kingdom Toby Carvery Full time

    As Shift Supervisor at Toby Carvery - Hoole Village, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Toby Carvery, they don’t call us the ‘home of the roast’ for nothing! Our Toby Carvery family make every visit...

  • Shift Supervisor

    6 months ago


    Chester, United Kingdom Toby Carvery Full time

    As Shift Supervisor at Toby Carvery - Hoole Village, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Toby Carvery, they don’t call us the ‘home of the roast’ for nothing! Our Toby Carvery family make every visit...


  • Chester, North West, United Kingdom MSSHOSP Full time

    Guest Services ManagerIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.Chesterupto £30,000 doeBenefits;Free parkingStaff uniformCareer progressionStaff discounts on hotel staysFree or discounted foodPlus many moreAs the Guest Services Manager of this world renowned hotel group, you will...

  • Breakfast Supervisor

    5 months ago


    Chester, United Kingdom Macdonald Hotels & Resorts Full time

    **Macdonald Hotels & Resorts is hiring a Breakfast Manager to join our team.** Macdonald Hotels & Resorts is a leading national provider of food service management, The new Blossoms hotel is looking for a Breakfast supervisor to lead our team on a daily basis. **The position**: We are looking for a breakfast supervisor for our location in Chester. The...

  • Supervisor

    6 months ago


    Chester, United Kingdom Cineworld Group Plc Full time

    **Supervisor - Picturehouse Chester**: Location Chester Business Area: Picturehouse Cinemas Job type: Full Time Contract Contact name: Alf McClean Job ref: 062996 Published: 18 minutes ago **Picturehouse Cinemas Ltd** **Supervisor - Cinema** We are looking for an experienced and enthusiastic Supervisor who can bring a passion for excellent customer...

  • Shift Supervisor

    6 months ago


    Chester, United Kingdom All Bar One Full time

    As Shift Supervisor at All Bar One Chester, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with...

  • Shift Supervisor

    5 months ago


    Chester, United Kingdom Miller & Carter Full time

    As Shift Supervisor at Miller & Carter - Chester, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered, aged...

  • Restaurant Supervisor

    5 months ago


    Chester, United Kingdom Sticky Walnut - Elite Bistros Full time

    Sticky Walnut are looking for a new Restaurant Supervisor to work alongside the management team. Sticky Walnut is an award winning modern local bistro that forms part of the Elite Bistro Group. Our menus change seasonally with daily specials and a small but perfectly formed wine list. Our new Supervisor will need to display enthusiasm for food and wine...