Document Production Specialist

5 months ago

Remote, United Kingdom Williams Lea Full time

Document Production Specialist

Title: Document Production Specialist

**Salary**: £27,103.20 per annum

Location: Work from home; based in Leeds

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday through Thursday from 23:00-07:00

Break details: 30-minutes lunch, unpaid

Work model: Fully remote

Interview process:
1) An online assessment on Microsoft Office, grammar, spelling, etcetera

2) 30-minute video interview with the Account Manager and General Manager

Williams Lea seeks a Document Production Specialist to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Purpose of the role:
Key Responsibilities
- Producing and amending correspondence, documents, reports, deeds, attachments etc. from a variety of sources, in house style and in line with the DP systems/procedures
- Transcribing dictation tasks using foot pedals from various audio platforms.
- Producing and amending PowerPoint presentations, organisational charts, mail merges and Excel spreadsheets and graphs
- Effectively using the DP workflow system to prioritise and deal with incoming and outgoing work
- Proof reading and checking documents that have been produced to ensure they are correct, in line with house style and, where applicable, attachments have been included
- Liaising with the DP team leader and legal PAs, as appropriate, in relation to document production matters and queries
- Effectively managing workloads to ensure all deadlines are met and clients advised of progress
- Supporting and helping new/other members of the DP team to develop their skills
- Assist DP colleagues in other offices, as required

Other

**Responsibilities**:

- Supporting immediate colleagues in their team and other teams
- Managing and amending the firm’s model form and precedent database
- Advising clients on the appropriate formatting and styles for their documents
- Providing an expert word support function to all areas of the firm
- Regularly checking the DP workflow system and assisting wherever possible with any backlog Internal
- Assisting others in the department whenever possible and particularly when it is evident that a colleague needs assistance with their workload
- Creating and updating standard operation procedures on the key package functions used within the firm
- Troubleshooting, in conjunction with IT, any documents which are proving problematic
- Working effectively with other legal and support departments as required
- Assisting other members of the department at the request of the DP team leader
- Participate in workshops to designed to develop all areas of service in line with the business needs
- Any other duties as reasonably requested by a person of an appropriate seniority

Skillset
- Accurate typing speed of at least 70 words per minute with advanced knowledge of Microsoft Word, Outlook, Excel, PowerPoint
- Excellent telephone manner and build a competent knowledge of telephone system
- Excellent communication, organisational and team skills
- Excellent attention to detail
- Flexible and dependable, able to take the initiative
- Able to remain calm under pressure and work to tight deadlines Internal
- Conscientious, approachable, and enthusiastic
- Able to quickly build confidence, respect, and trust with others

Personal Attributes
- Well presented, with excellent communication skills
- Strong on customer focus
- Capable of taking initiative and developing solutions
- Flexible and enthusiastic, self-starter who is keen to progress with a fast-growing company
- Able to work alone as well as within a team
- Attention to detail, ability to retain high concentration levels for extended periods of time

Customer Service

Customer service is the key differentiator between a good company and a great company and is critical to the success of any organisation that deals with customers. Every contact with a customer whether it is face to face, over the phone or in writing, is a ‘moment of truth’. A period where you can meet and exceed that customers’ needs, provide value, gain trust, respect and ultimately, loyalty to your company.

For Williams Lea, excellent customer service is integral to everything we do. We are amongst very few organisations whose staff work amongst their clients, within their workspace. This means we are constantly interacting with our customers and must always portray a professional and approachable image.

All employees of Williams Lea, regardless of which role they carry out, must ultimately demonstrate exceptional customer service at the heart of everything they do

A Williams Lea employee
- Adopts the company values by being passionate, resourceful, ambitious, and trustworthy
- Has an energetic and positive approach
- Is innovative and can spot an impro

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