Specialist Ii, Training
5 months ago
Specialist II, Training & QA
**Reports To**
Manager, Training & QA
**Job Purpose**
This Role provides coaching, training and support to all inbound and outbound support specialists who are interacting with our merchants. Showcase that you have an understanding that our merchants' success is also our success. Working with specialists, leads and others to ensure Payroc is following the correct process and that procedures are fit for purpose. You will provide solutions to their challenges, bridge knowledge gaps, and proactively recommend ways they can maximize their revenue potential. During quiet times you will need to develop coaching and training skills. You will work closely with team members to learn new skills and develop current skills; you will need to reach out and ask questions when you are unsure and work well with other team members to support each other.
**Duties and Responsibilities**
- Training & QA
- Providing coaching and helping support Payroc’s specialists and making Payroc a wonderful place for development
- Reviewing feedback from our merchants, agents, and partners to provide continuous improvement on communication, processes, and overall merchant experience
- Use Microsoft, Ring central and CRM (Customer Relationship Management) to an excellent standard
- Help build out the internal learning and development through Payroc online training center
- To provide Training and documentation to new and existing employees
**Qualifications**
- **Intermediate to advanced Functional Skills in Support for Credit Card processing - **Has a good understanding in Credit card processing
- **Customer Service **- Professionally manages difficult or emotional customer situations, responds promptly to customer needs, and responds to requests for service and assistance
- **Proactive Mindset**:
- Able to proactively identify gaps in processes or products that could potentially lead to merchant churn
- **Product Knowledge **- Gain an excellent knowledge of our portfolio of products and services to understand merchant's needs
- **Interpersonal Skills**:
- Must be able to work with leadership to increase knowledge and identify trends and bottlenecks
- **Ability to Multitask **- Provide good customer service to make sure each Agent feels like they're the only customer that matters
- **Time Management**:
- Must be able to prioritize and use time efficiently based on the importance level of the issue at hand
- **Beginner to intermediate functional skills for training **- Understands the importance of training and is willing to build a solid knowledge base with support and guidance
**Job Classification**
- Non-Exempt
At Payroc we are committed to the principal of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
-
Medical Scientific Liaison Specialist Ii
5 months ago
Remote, United Kingdom Thermo Fisher Scientific Full timeWe are currently seeking a highly motivated and skilled individual to join our team as a Medical Scientific Liaison Specialist II at Thermo Fisher Scientific Inc. in the United Kingdom, covering the midlands and Wales. This position offers an exceptional opportunity to showcase your expertise and contribute to our world-class organization. - Job...
-
Training and Delivery Specialist in Coaching
5 months ago
Remote, United Kingdom HIT Training Ltd Full timeAre you passionate about shaping the future of the workplace? Here at HIT Training Ltd, a leading specialist provider, we're on a mission to elevate our Higher Technical Qualifications. We're seeking a dynamic Training and Delivery Specialist in Coaching to join us on a fixed-term contract, playing a pivotal role in launching and driving our success of the...
-
Coaching and Training Assessor
5 months ago
Remote, United Kingdom HIT Training Ltd Full time**Join the Future of Apprenticeships at HIT Training Ltd!** Are you passionate about shaping the future of apprenticeships? Here at HIT Training Ltd, a leading specialist provider, we're on a mission to elevate our Higher Technical Qualifications. We're seeking a dynamic Coaching Trainer and Assessor to join us on a fixed-term contract, playing a pivotal...
-
Clinical Research Associate Ii/senior Cra
5 months ago
Remote, United Kingdom AL Solutions Full timeAL Solutions is currently seeking a highly skilled and experienced Clinical Research Associate II/Senior CRA to join our team in the Midlands region. In this role, you will play a pivotal role in overseeing and managing clinical trials for our pharmaceutical and biotechnology clients. As a CRA II/Senior CRA, you will be responsible for monitoring site...
-
Training Specialist
5 months ago
Remote, United Kingdom Tribal Impact Full timeJob Advert At Tribal Impact we believe in putting people in front of logos by empowering employees to become digital brand ambassadors. By joining the dots between marketing, Social Selling and Employee Advocacy, we help our customers build an expert brand voice, yield higher conversion rates and ultimately drive revenue growth. Across the business, our...
-
Wildlearning Training Specialist
6 months ago
Remote, United Kingdom WildTeam Full timeWildTeam UK is a registered UK charity. At WildTeam we believe every conservationist should have access to the skills, knowledge, and network they need to progress their career and ultimately make a meaningful difference to our natural world, no matter who they are and where they are from. We are seeking an outgoing conservationist to join our small and...
-
Site Start Up Associate Ii
5 months ago
Remote, United Kingdom Premier Research Full timeWe’re looking for a ** Site Start Up Associate II **to join our ** Study Start Up** team that is passionate about improving healthcare through innovative clinical research. As a member of the Premier Research team, you’ll help create tangible solutions for patients in need while building cross-functional partnerships that enable your growth and...
-
Project Specialist Ii
5 months ago
Remote, United Kingdom Thermo Fisher Scientific Full time**Summarized Purpose**: Leads contract compliance activities to support the coordination and management of clinical trials projects and/or programs during all aspects of operations. **Essential Functions**: - Initiates, prepares, reviews and finalizes all project/program plans required by government/client contracts by reviewing contract and communicating...
-
Email Marketing Assistant
5 months ago
Remote, United Kingdom Redcliffe Training Full timeRedcliffe Training Associates is an industry leading provider of specialist finance training. It has over 20 years’ experience delivering world class courses to a blue-chip client list. **Package details** - Remote work - we will supply phone and laptop - 08.45am -17.30pm - 25 days holiday - Pension contributions - £185 per quarter payment for...
-
Application Deployment Specialist
7 months ago
Remote, United Kingdom System C Healthcare Full timeWe are System C, a proud British business on a mission to connect and transform health and care outcomes for all through our market leading software. We care about what we do, and that goes for our team members too. We take our role in public digital transformation seriously. We're in it for the long haul and pride ourselves on how we strive to be better,...
-
Operations Support Coordinator
6 months ago
Remote, United Kingdom Aspiration Training Full timeDo you want to work for an organisation that’s purpose is improving people’s lives through education, an organisation that is recognised as a Best Company to work for as endorsed by our team members? Aspiration Training are a specialist, award winning training provider for England and Wales and have been delivering training across a range of sectors for...
-
Professional Coachingtrainer
6 months ago
Remote, United Kingdom HIT Training Ltd Full timeAre you passionate about shaping the future of the workplace? Here at HIT Training Ltd, a leading specialist provider, we're on a mission to elevate our Higher Technical Qualifications. We're seeking a dynamic Professional Coaching Trainer to join us on a fixed-term contract, playing a pivotal role in launching and driving our success of the CMI L5 Diploma...
-
Part Time Senco
6 months ago
Remote, United Kingdom HIT Training Ltd Full time**Location**:Remote, home-based **Hours**:Part Time, 24 hours per week over 3 days **Salary**:£30,000 - £35,000 pro rata We're thrilled to have an exciting opportunity for a Special Educational Needs and Disabilities Co-Ordinator to join our SEND team at HIT. As part of our HIT family, you can put your specialist skills into action, supporting our amazing...
-
Health & Safety Consultant & Training
5 months ago
Remote, United Kingdom SOCOTEC UK Limited Full timeTo support our ambitious growth plans, we have a great opportunity to join our Building and Real Estate Division. SOCOTEC’s Health and Safety Consultancy services provide individual consultants on short-term projects to support specific issues, all the way through to multi-disciplinary teams on long-term assignments working within a major project or...
-
Senior Help Desk Specialist Ii
5 months ago
Remote, United Kingdom Payroc Full timeAt Payroc, we're building the next generation of capabilities that powers our merchant-first ecosystem. The radical and responsible delivery of value is our mandate. We believe that focused and empowered teams can do great things. You'll find that we're a curious, driven, and pragmatic bunch who believe in outcomes over outputs, and we're looking for...
-
Executive Assistant
5 months ago
Remote, United Kingdom Future Fit Training Full time**We are seeking a highly skilled and motivated Executive Assistant with exceptional diary management skills to support our Group Operations Director.** Your core responsibilities will involve complete management of the Group Operations Director’s calendar, making travel arrangements, preparing for and attending meetings, and providing comprehensive...
-
Cra I/ii
5 months ago
Remote, United Kingdom Thermo Fisher Scientific Full timeAt Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...
-
Spld Assessor
5 months ago
Remote, United Kingdom ProblemShared Full time**Reports to: Muireann McSwinney** **Salary: £55,000 - £60,000 dependent on experience** **Overview** ProblemShared takes a person-centered approach to these assessments and is building a team of experts who believe in providing SpLD assessments which focus on both strengths and challenges. You will be responsible for using appropriate tools such as...
-
Clinical Research Associate Ii
6 months ago
Remote, United Kingdom Parexel Full timeUnited Kingdom, Remote **Job ID** R0000015423 **Category** Clinical Trials **ABOUT THIS ROLE**: Do you know why we are one of only three CROs to have received the Leadership Award for 11 consecutive years? Because we appreciate our team, whose dedication and commitment to excellence is reflected in this award, and we work with heart, keeping the patient...
-
Cybersecurity Specialist
4 weeks ago
Remote, United Kingdom CrowdStrike Full timebAbout the Role:/bbrbrCrowdStrike is seeking a highly motivated and self-driven bCybersecurity Specialist/b to join our team. As a Cybersecurity Specialist, you will be responsible for monitoring and analyzing security alerts, exercising incident handling processes, and performing malware analysis. You will also be responsible for developing and improving...