Event Coordinator

5 months ago

Appley Bridge, United Kingdom In Professional Development Full time

**Title**: Event Coordinator
**Company**: In Professional Development
**Role Title**: Public & Private Event Coordinator (Full Time)
**Package**: Salary band £20,000 - £25,000 including bonus + company benefits
**Reports To**:Senior Event Coordinator

**The opportunity**:
In Professional Development is a young and dynamic organisation delivering high quality, engaging and unique training and professional development solutions. Working with leading industry and academic partners such as the University of Chester, University of East

London, Gunnercooke and the Chartered Management Institute (CMI), we aim to deliver innovative, and market led programmes and courses.

Our ethos is to challenge traditional learning by enabling professionals to access inclusive and transformational training. As an Event Coordinator, you will play a central role in the delivering this mission by planning and facilitating our senior executive programmes and industry events to maintain high customer satisfaction to both in-house clients and at our public programmes via the virtual and face to face classrooms.

Your day-to-day activities will include managing our affiliate network of tutors, preparing budgets, and liaising with vendors to deliver the event and meet the clients’ requirements.

You will also be required to liaise closely with our delivery partners and suppliers to provide the best possible customer experience. You will act as key point of contact for delegates and coordinate all activity on the day of our programmes.

This role is hybrid, with the successful applicant performing their role remotely and on site at events or at the central office in Appley Bridge (Wigan). Travel is an essential part of the role as you will be asked to deliver our programmes currently running across the U.K., particularly in Manchester and London but also to various other locations. You will also play a key role in supporting the delivery of our training and event portfolio. This is a highly important role, and your success will result in increased customer satisfaction, improved stakeholder and partner relationships and a better quality of service to our customers. Importantly, this position will play a key role in the enhancement of our company’s reputation as a leading training and development provider.

**Key components of the role**
- Coordinating and facilitating all virtual training programmes and face to face events, acting as an ambassador for InPD at all training courses for both Open and Bespoke Programmes
- Taking a register of attendees at events, communicating with the clients to ensure smooth running of courses and answering any questions they may have relating to the course or the qualification
- Issuing joining instructions and feedback forms to attendees and reporting to senior management about the course delivery and/or feedback relating to tutor performance
- Having a good understanding of Zoom, Teams, and Webex in order to assist tutors on virtual programmes when and if required
- Ensuring clients are informed of the event status, acting as a key point of contact for the client ensuring that they are informed of the development of their in-house programmes
- Maintaining local client database, building and maintaining relationships with suppliers along with consulting with customers to determine objectives and requirements for events
- Acting as a key point of contact for all the client portfolio you will be requested to manage
- Budget planning and ensuring all invoices for the programmes are correct
- Maintaining awareness of current trends in event management and integrating into the operations team in a timely manner
- Building and maintaining relationships with the tutors, venue, printing and other vendor suppliers required
- Working closely with tutors and clients to improve the quality of our programmes as well as understanding the student’s qualification journey, maintaining quality assurance records and feedback.

**Qualifications**:
A suitable undergraduate degree (or a professional qualification) and/or Membership of a relevant body is an advantage.

**Relevant experience**
- Experience in Event Management or Operations role (minimum of 2 years)
- Experience in the use of CRMs, implementing strategic and operational plans
- Experience of collating, analysing and interpreting client data to drive quality improvement.
- Experience of account management
- You will have worked in a fast paced, commercial and target driven environment
- Experience of managing and implementing budgets

**Additional information**:
This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.

**Person specification.**

1. A degree or equivalent qualification in Events Management. D
2. Professional or postgraduate qualification in a management or business discipline. D
3. 2 year ex

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