Helpdesk Administrator
2 weeks ago
**Sykes & Son Ltd**
**Job Description and Person Specification**
Help Desk Administrator Maintenance
Based at Head Office (Russel Square Area)
Reporting to Contracts Supervisor / Manager,
Direct Report(s)
Job Summary
To ensure all processes and procedures are carried out effectively and correctly as per contract requirements.
**Key responsibilities and accountabilities**:
- Provide administration support for the Contracts Managers.
- Schedule reactive and help desk call outs.
- Maintain records and spread sheets in accordance with clients requirements.
- Maintain holiday and absent records for planning purposes.
- General administrative tasks.
- Creating and maintaining asset registers on CAFM system.
- Create and maintain excel spread sheets.
- Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
- Complete financial processes for specific contracts as required.
- Produce financial spreadsheet as required by the company or the client.
- Collation and preparation of figures for client meetings.
Education needed for this role
- Good general level of education
Training needed for this role
- IT Training
Experience needed for this role
- Minimum 2 years experience in a similar administration role.
- Experience in Maintenance or Facilities Maintenance.
Personal attributes needed for this role
- Organised
- Punctual
- Clearly spoken
- Assertive/Confident
Aptitude needed for this role
- Excellent literacy and numeracy skills.
Skills needed for this role
- Excel
- Word
- Internet
- Outlook
- PowerPoint
- CAFM software
**Salary**: £32,000.00-£34,000.00 per year
**Benefits**:
- Company pension
- Life insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London, WC1N 1PG: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 02/08/2023
Reference ID: HelpDesk/TB
Expected start date: 31/07/2023
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