Helpdesk Administrator

2 weeks ago


London, United Kingdom Sykes & Son Limited Full time

**Sykes & Son Ltd**

**Job Description and Person Specification**

Help Desk Administrator Maintenance

Based at Head Office (Russel Square Area)

Reporting to Contracts Supervisor / Manager,

Direct Report(s)

Job Summary

To ensure all processes and procedures are carried out effectively and correctly as per contract requirements.

**Key responsibilities and accountabilities**:

- Provide administration support for the Contracts Managers.
- Schedule reactive and help desk call outs.
- Maintain records and spread sheets in accordance with clients requirements.
- Maintain holiday and absent records for planning purposes.
- General administrative tasks.
- Creating and maintaining asset registers on CAFM system.
- Create and maintain excel spread sheets.
- Completion, management and administration of all financial records including invoices, credits, interims, final accounts and VAT as per requirements for each project.
- Complete financial processes for specific contracts as required.
- Produce financial spreadsheet as required by the company or the client.
- Collation and preparation of figures for client meetings.

Education needed for this role
- Good general level of education

Training needed for this role
- IT Training

Experience needed for this role
- Minimum 2 years experience in a similar administration role.
- Experience in Maintenance or Facilities Maintenance.

Personal attributes needed for this role
- Organised
- Punctual
- Clearly spoken
- Assertive/Confident

Aptitude needed for this role
- Excellent literacy and numeracy skills.

Skills needed for this role
- Excel
- Word
- Internet
- Outlook
- PowerPoint
- CAFM software

**Salary**: £32,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Life insurance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London, WC1N 1PG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 02/08/2023
Reference ID: HelpDesk/TB
Expected start date: 31/07/2023



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