Central Operations Administration Assistant

1 week ago

Edinburgh, United Kingdom Scotmid Co-operative Full time

**Central Operations Administration Assistant**

**Hours**: 37.5 per week (Mon-Fri 08:30 - 17:00)

**Location**: Head Office - Hybrid (trial/optional)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this over 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

**Position Overview**:
We are seeking a highly organised and detail-oriented individual to join our team as a Central Operations Administration. In this role, you will provide crucial support to various departments including Price File Management, Helpdesk, and Customer Service. You will play a pivotal role in ensuring smooth operations, accurate data management, effective communication, and exceptional customer experiences. If you thrive in a fast-paced environment, possess excellent analytical skills, and have a passion for delivering high support, we invite you to apply.

**Responsibilities**:
**Price File Management**:

- Maintain and update price files, ensuring accuracy and consistency across systems.
- Collaborate with commercial teams to verify pricing information and resolve discrepancies.
- Monitor pricing data to identify and address any issues or errors promptly.

**Helpdesk Support**:

- Serve as the primary point of contact for stores and central teams regarding operational enquiries and issues.
- Respond to helpdesk tickets, troubleshoot problems, and provide timely resolutions or escalate to appropriate teams.
- Document and maintain a comprehensive knowledge base of frequently asked questions and solutions.

**Customer Service Support**:

- Assist the customer service team in handling enquiries, complaints, and order-related issues.
- Collaborate with cross-functional teams to resolve customer concerns and ensure high customer satisfaction levels.
- Maintain accurate customer records, update order statuses, and track customer interactions.

**Requirements**:

- Excellent organisational skills with strong attention to detail and ability to multitask effectively.
- Exceptional verbal and written communication skills, including the ability to communicate effectively with diverse stakeholders.
- Ability to work independently and collaboratively in a team environment, managing priorities and meeting deadlines.

**Salary and Benefits**:

- Competitive salary, commensurate with the role and dependant on experience.
- Staff Discount
- Enhanced company sick pay as a service-related benefit
- Enhanced holiday entitlement as a service-related benefit
- Employee Assistance Program
- Cycle to Work Scheme

**Job Types**: Full-time, Permanent

**Benefits**:

- Bereavement leave
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 25/03/2024

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