Support Desk Coordinator

3 days ago


London, United Kingdom Australasian Recruitment Company Full time

**SUPPORT DESK COORDINATOR**

A temporary to permanent opportunity to support an exciting fashion label with the IT support helpdesk

**SUPPORT DESK COORDINATOR ROLE**:

- Providing technical support and troubleshooting for hardware, software, and network-related issues
- Documenting all incidents, service requests, and resolutions accurately and thoroughly
- Escalating complex issues to the appropriate teams or senior analysts as needed
- Collaborating with other IT teams to resolve issues and implement solutions
- Assisting with user account management tasks such as password resets and access provisioning
- Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness
- Participating in training sessions to stay updated on new technologies and processes
- Maintaining a positive and professional demeanor when interacting with users, ensuring excellent customer service at all times

**SUPPORT DESK COORDINATOR ESSENTIALS**:

- Minimum 12 months in an administrative role
- Minimum 12 months in an IT role


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