Platform Support Coordinator

3 months ago

London, United Kingdom The Trade Desk Full time

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk
- What You’ll Do:
- Maintaining the company’s ticketing system.-
- Executing stored procedures and querying TTD database using SQL.Problem-solving and troubleshooting The Trade Desk’s platform.-
- Frequent communication with business and technical stakeholders.-
- Contribute to the company’s Knowledge Base by the creation of new articles and updating existing ones.-
- Take initiative on tickets that can be completed without Development Team assistance.Background- 0-3 years relevant work experience as a support representative in a small or medium sized business.- Skills- Demonstrable troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment.-
- Knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus.- Nice to have- Basic to mid-level SQL and HTML experience.-
- General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus.-
- Additional European language-
- No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply.- Traits- Effective time management skills - ability to prioritize and meet deadlines.-
- Problem-solving ability.-
- Outstanding written and verbal communication skills.-
- A team player, who is focused on sharing knowledge and working to achieve the best service for our customers.#LI-DP3

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