Admin Support
6 months ago
**About Us**: Moor House Adventure Centre is a provider of outstanding adventurous and educational activities, located less than ten minutes from Durham City Centre. We help young people enjoy fun and adventure, learn new skills, and become the active citizens of the future. As a part of Durham Scouts, we not only serve as the headquarters for Durham Scout County but also welcome schools, businesses, groups, and individuals from all over the North East and beyond to our beautiful 19 acres of fields and forest.
Our tailor-made programmes are planned and delivered by experienced, fully-qualified staff. Whether customers want to bring a science topic to life for their class, plan an unforgettable day out, or abseil in a wedding dress, we create a package to suit their needs/requirements.
**Job Overview**: As a part-time Admin Support team member, you will play a vital role in ensuring the smooth operation of Moor House Adventure Centre. Your primary responsibility will be to provide exceptional customer service and administrative support to our customers and staff. You will be the first point of contact for enquiries, assisting with reservations, managing bookings, coordinating schedules, and resolving any customer concerns or issues promptly and effectively.
**Responsibilities**:
- Serve as the primary point of contact for all customer enquiries, providing accurate information and resolving issues in a friendly and professional manner.
- Manage all aspects of the reservation process, including booking confirmations, payments, and cancellations.
- Coordinate schedules and activities to ensure efficient use of our facilities and resources.
- Maintain accurate and up-to-date records of customer interactions, bookings, and administrative tasks using our systems and databases.
- Collaborate with the activities team to ensure seamless delivery of services, assisting with logístical support as needed.
- Provide support for on-site events and activities, including setup, registration, and customer assistance.
- Actively seek opportunities to enhance the customer experience, identifying areas for improvement and implementing solutions.
- Support other administrative tasks such as filing, data entry, and office organisation.
**Skills, Knowledge and Experience Qualifications**:
- Previous experience in a customer service or administrative role, preferably in a hospitality or recreational setting.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Ability to work well under pressure and adapt to changing situations while maintaining a positive attitude.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively.
- Ability to manage and respond quickly and positively to customer needs and feedback.
- Ability to work as part of a team.
- Proficient in computer systems and software, including Microsoft Office Suite and the ability to learn new systems quickly.
- Ability to work with people of all ages, backgrounds, and abilities.
- Educated to GCSE Level A-C in English and Maths
- First Aid and CPR certification (or willingness to obtain) is desirable
**Benefits**:
- Opportunity to work in a dynamic and inclusive team environment.
- Access to exciting scouting activities and facilities.
- Training and development opportunities to enhance your skills and career growth.
Note: The safety and well-being of our staff and customers are of utmost importance to us. We adhere to all local health and safety guidelines and have implemented additional measures to ensure a safe working environment. A successful applicant will be required to undergo the Scout Association Appointments Process, which includes obtaining a Disclosure and Barring Service (DBS) check.
**Job Type**: Part-time
Part-time hours: 22 per week
**Salary**: £10.42 per hour
Schedule:
- Day shift
- Weekend availability
Work Location: In person
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