Administrator and Data Co-ordinator, Band 3
4 months ago
Due to expansion in the Team, the Patient Investigation and Learning Team are looking for an additional flexible, dedicated and resilient Band 3 Administrator and Data Co-ordinator. A main component of the role is to provide a full and confidential administrative service (primarily supporting the complaints process), to maintain accurate and up to date records in all cases on dedicated databases. The successful applicant will be expected to contribute to Departmental objectives in the process and management of complaints, ensuring compliance with external regulations and standards.
The successful applicant will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically, accurately and pay attention to detail. We are looking for a team member who possesses excellent interpersonal skills.
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
The Complaints Department sits within the Patient Investigation and Learning Team (PILT) of Gloucestershire Hospitals NHS Foundation Trust. The PILT investigate, resolve and provide recommendations for learning in respect of complaints, claims and patient safety investigations. We are a friendly team who are passionate about their roles, patient experience and patient safety.
The successful applicant will need to use active listening skills and empathy to obtain confidential information from complainants. They will lead with support in the preparation of reports for various reporting requirements. They will proof read highly sensitive information/reports that will be shared externally.
The successful applicant will organise meetings and appointments with patients/family members, clinical staff, booking venues and occasionally taking meeting notes. They will also support their complaint manager colleagues within the wider team.
Contact Details
If you require more information on this vacancy then please contact;
Tania Allen (Acting Head of Patient Safety Investigations and Complaints. Lead for Family Liaison)
0300 42 5751
**Personal Assistant**: Cathryn Rasdell
0300 422 5751
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