Administrator and Data Co-ordinator, Band 3

4 months ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Due to expansion in the Team, the Patient Investigation and Learning Team are looking for an additional flexible, dedicated and resilient Band 3 Administrator and Data Co-ordinator. A main component of the role is to provide a full and confidential administrative service (primarily supporting the complaints process), to maintain accurate and up to date records in all cases on dedicated databases. The successful applicant will be expected to contribute to Departmental objectives in the process and management of complaints, ensuring compliance with external regulations and standards.

The successful applicant will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically, accurately and pay attention to detail. We are looking for a team member who possesses excellent interpersonal skills.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

The Complaints Department sits within the Patient Investigation and Learning Team (PILT) of Gloucestershire Hospitals NHS Foundation Trust. The PILT investigate, resolve and provide recommendations for learning in respect of complaints, claims and patient safety investigations. We are a friendly team who are passionate about their roles, patient experience and patient safety.

The successful applicant will need to use active listening skills and empathy to obtain confidential information from complainants. They will lead with support in the preparation of reports for various reporting requirements. They will proof read highly sensitive information/reports that will be shared externally.

The successful applicant will organise meetings and appointments with patients/family members, clinical staff, booking venues and occasionally taking meeting notes. They will also support their complaint manager colleagues within the wider team.

Contact Details

If you require more information on this vacancy then please contact;
Tania Allen (Acting Head of Patient Safety Investigations and Complaints. Lead for Family Liaison)

0300 42 5751

**Personal Assistant**: Cathryn Rasdell

0300 422 5751



  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Administration Co-ordinator, Band 3 (22.5 hours a week) To assist the ED Administration Manager to ensure that the Emergency Department operate an effective Reception/Administration Service. To assist the ED Administration Manager with all associated administrative work, including line management of Receptionists, rota management, pay returns, annual...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    1.0 WTE Band 3 Senior Administration & Clerical Assistant Gloucestershire Hospitals NHS Trust (permanent) We are looking for an experienced Administration & Clerical Assistant to provide a comprehensive administration and clerical service for the Dietetics Team which is made up of Dietitians, Dietetic Assistant practitioners/Assistants/ Support Workers...

  • Administrator - Band 3

    3 months ago


    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    The post holder will work closely with the other Band 3 administrator and Business Support Supervisor to ensure the administration functions within the Podiatry department are delivered. This will require efficient administrative, communication and interpersonal skills. Applicants should evidence an ability to remain calm under pressure along with an...


  • Gloucester, United Kingdom EDF Limited Full time

    **Recruitment Co-ordinator** **Do you have strong administrative/co-ordination experience within a fast-paced environment? Are you passionate about delivering exceptional customer service? If so, come and join EDF as a Recruitment Co-ordinator!** **The Opportunity** This 12-month FTC is a fantastic opportunity to join EDF's Recruitment Co-ordination team....

  • Patient Co-ordinator

    3 months ago


    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Provide administration and secretarial support including but not limited to the accurate typing of clinics and distribution of all patient related correspondence, ensuring that patient pathways and outcomes are recorded accurately on TrakCare, building and cancelling clinics as necessary, checking results for patients plus any other support as required to...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The post holder will support the General Manager and Assistant General Managers to deliver service and Trust wide objectives and will perform day to day administrative tasks, as agreed, to ensure the efficient and effective management of the anaesthetic service. This will include the delegated of some tasks and the supervision, training and line management...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The role will help navigate patients along their pathway and will range from booking admissions, pre-operative assessment, chasing investigations and results, and coordinating hospital appointments for LA clinics and post-operative follow ups. The post holder will be expected to liaise and communicate as appropriate with consultants, patients, medical and...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The role of the Admin Bank Co-ordinator is to support the activities of the Trust’s central Resourcing and Temporary Staffing teams in providing an efficient Trust-wide Temporary Staffing Service; matching appropriately trained bank or agency workers to vacant shifts. Requests will cover non medical/non clinical staff, using a variety of IT systems. -...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Please see attached job description for more information about this role and working at Gloucestershire Hospitals NHS Foundation Trust. - This position is an integral part in the re-design and overall improvement of the GI cancer pathways in line with the national timed pathways. - The post holder will ensure that the pathway is co-ordinated efficiently and...

  • Patient Co-ordinator

    3 months ago


    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    If you are looking for an exciting, varied and important role within the NHS and enjoy a challenge then the Obstetrics and Gynaecology Department wishes to appoint a Patient Co-Ordinator. The post-holder will provide an efficient, confidential and professional service to the Obstetrics and Gynaecology Admin teams. This will include administration support to...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The role of the Admin Bank Co-ordinator is to support the activities of the Trust's central Resourcing and Temporary Staffing teams in providing an efficient Trust-wide Temporary Staffing Service; matching appropriately trained bank or agency workers to vacant shifts. Requests will cover non medical/non clinical staff, using a variety of IT systems. - Duties...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Using hospital databases, such as TRAK, CRIS, Medical Notes, Infoflex, EPR check appointment dates and outcomes for patients. - Ensure the cancer database is updated in a timely and accurate manner to enable the clinical teams to meet the cancer targets. - Working with MDT co-ordinators to ensure that all patients are proactively tracked from referral to...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are looking for a pro-active, motivated individual to work within our dedicated admin team who support the Trust delivering Cancer wait targets. These are exciting roles focusing on expediting patients through the pathway from their first appointment to treatment. Duties will include liaising with Central booking office and specialties to accurately...

  • Team Secretary

    5 months ago


    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Responding to enquiries in a professional and helpful manner. Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager To produce copy and/or audio or digital typing of...

  • Training Co-ordinator

    4 months ago


    Gloucester, United Kingdom Unilever Full time

    **JOB TITLE** **Training Co-ordinator **LOCATION** Gloucester Factory **JOB PURPOSE** As a Training Coordinator, you will assist with the development and progression of our employees, co-ordinating internal and external training to ensure all our people are competent, safe and confident to fulfil their roles. This is a highly varied role with no two days...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    Ensure efficient and effective rota cover across both sites (Gloucestershire Royal Hospital & Cheltenham General Hospital). - Support the other rota co-ordinators with the process for Consultants & Junior Doctors Annual / Study Leave, adhering to the Trusts and our local leave policy. - Identify and implement opportunities for service improvement. - Covering...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    To support the Unscheduled Care Team to deliver the service by ensuring the smooth co-ordination of the medical on call rotas for the Junior Doctors and Acute Medicine Consultants for Gloucester Royal and Cheltenham General Hospitals. The post holder is responsible for the provision of effective rota management by forward planning and by ensuring all in and...


  • Gloucester, United Kingdom Igloo Full time

    Service Delivery Co-Ordinator Location: Gloucester Salary: £26, 873 per annum Contract Type: Permanent About the Role: We are seeking a dedicated Service Delivery Co-Ordinator on behalf of our client in Gloucester. In this role, you’ll play a key part in supporting the smooth operation of the site, ensuring that vehicle movements and operations meet...

  • Patient Safety

    4 months ago


    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    **Job Purpose**: - To provide administrative support to the corporate and divisional Patient Safety & Quality Teams. - To support the DATIX System Manager with the administration of the Trust Risk Management Software (DATIX). Key Areas of Responsibility: - Ensuring that a consistent level of admin support is provided to the Patient Safety & Quality team. -...


  • Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The role will involve working with confidential information and dealing with sensitive issues so a knowledge of data protection and safeguarding would be an advantage. The post holder would need to provide a courteous, efficient and professional service, making a valuable contribution to support the team in tasks and daily workload. The post holder will...