Client Accounts Assistant
5 months ago
**Job Title**: Client Accounts Assistant
**Location**: Becket House, Worthing
**Brand**: Leaders Romans Group
**Salary**: Competitive Salary Package
**Hours**: Monday-Friday 8.30am - 5pm
**About The Leaders Romans Group**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
**Job Summary** and key responsibilities**:
Our Client Accounts Assistants are dedicated to ensuring they are building and maintaining strong working relationships with branch staff and managers to resolve queries in a timely manner. This is a role best suited to someone who enjoys customer service alongside financial administrative tasks to ensure a smooth end-to-end experience for our tenants and landlords.
**K**ey Responsibilities**:
- Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed SLA.
- Updating and reconciling suspense accounts.
- Reviewing Landlord and Tenant ledgers/accounts.
- Returning tenants deposits and making sure they are unregistered from the relevant deposit scheme.
- Refunding demands and fees generated in error.
- Setting up charges for rent, commission and other fees. Transfer of funds to balance ledgers.
**What are we looking for**:
- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Investigative and analytical skills.
- Ability to build and maintain relationships with the branch staff.
**What we can offer you**:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment
**Benefits**:
- Competitive base salary and additional incentives
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days’ holiday
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts
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