Client Accounts Assistant

21 hours ago


Worthing, West Sussex, United Kingdom Leaders Romans Group Full time

About the Role

We are seeking an experienced Client Accounts Assistant to join our team in Worthing. As a key member of our finance and administration department, you will be responsible for ensuring that all client accounts are accurately managed and maintained. This will involve assisting branch staff with errors on the system, reviewing landlord and tenant ledgers/accounts, refunding demands and fees generated in error, setting up/amending charges for rent, commission and other fees, and transferring funds to balance ledgers.

Key Responsibilities:

  1. Assist branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed Service Level Agreement.
  2. Assist landlords with queries via telephone and email.
  3. Review landlord and tenant ledgers/accounts.
  4. Refund demands and fees generated in error.
  5. Set up/amend charges for rent, commission and other fees.
  6. Transfer funds to balance ledgers.

What We Are Looking For:

We are looking for an individual who is able to identify problems and suggest solutions, enjoys exceeding customer expectations at all times, possesses investigative, analytical skills, and is able to prioritise workloads under pressure. A calm, authoritative manner on the phone with excellent communication skills is also essential, as is the ability to be diplomatic, accurate and attentive to detail, organised and methodical in approach, and passionate about getting it right first time.

Salary and Benefits:

The successful candidate can expect a competitive salary package, including a market-leading salary of £25,000 - £30,000 per annum, plus benefits such as a salary sacrifice pension scheme, generous holiday allowance, increasing by 1 day per year based on service, and the option to purchase an additional 5 days' holiday. Staff discounts are also available.

Why Work With Us?

Leaders Romans Group is a national property company with over 200 branches across England and Wales. We offer tailored training and development programmes at all levels, a supportive and collaborative team environment, and opportunities for career growth and advancement within the company. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.



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