Client Accounts Coordinator
3 days ago
Job Title: Client Accounts Coordinator
Location: Worthing
About UsWe are a leading national property company with a reputation for delivering exceptional customer experiences.
We have over 200 branches across England and Wales, offering tailored training and development programmes at all levels.
Job SummaryOur Client Accounts Coordinators are dedicated to building strong relationships with branch staff and managers to resolve queries efficiently.
This role is ideal for individuals who enjoy providing excellent customer service alongside financial administrative tasks to ensure a smooth end-to-end experience for our tenants and landlords.
Key Responsibilities:- Assisting branch staff with errors on the system and general queries via phone and Help Desk, within agreed Service Level Agreements.
- Supporting Landlords with queries via phone and email.
- Reviewing Landlord and Tenant ledgers/accounts.
- Refunding demands and fees generated in error.
- Setting up/amending charges for rent, commission, and other fees.
- Transferring funds to balance ledgers.
- Building strong working relationships with Branch staff and Property Managers.
We are looking for individuals with:
- Ability to identify problems and suggest solutions.
- Pleasure in exceeding customer expectations at all times.
- Investigative, analytical skills.
- Ability to prioritise workloads under pressure.
- A calm, authoritative manner on the phone with excellent communication skills allowing you to discuss queries with landlords when required.
- Ability to be diplomatic.
- Accuracy and attention to detail at all times.
- Organised and methodical approach.
- A passion for getting it right, first time.
We can offer:
- A proven track record for career growth and advancement within the company.
- Market-leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
We offer:
- A competitive salary package (£25,000 - £30,000 per annum)
- Salary sacrifice pension scheme.
- Generous holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days' holiday.
- Excellent parental leave and newly introduced fertility policy.
- Staff discounts.
We are an equal opportunities employer and encourage candidates of all backgrounds to apply.
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