Client Accounts Assistant

5 days ago

Worthing, United Kingdom Leaders Romans Group Full time

Leaders Romans Group are looking for a new Client Accounts Assistant to join us on a permanent basis based in our busy office in Becket House, Worthing.

This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels.

By joining us you will get a lot more than just a career, you will be provided with the tools and opportunities to create a long term goal to be part of an ever growing group of property experts.

**In this Client Accounts Assistant role, day to day you can expect to**:

- Assisting branch staff with errors on the system and general queries via telephone and Help Desk, within the agreed SLA.
- Updating and reconciling suspense accounts.
- Reviewing Landlord and Tenant ledgers/accounts.
- Returning tenants deposits and making sure they are unregistered from the relevant deposit scheme.
- Refunding demands and fees generated in error.
- Setting up charges for rent, commission and other fees.
- Transfer of funds to balance ledgers.

On a broader note, the ongoing requirement of this role is to build and maintain strong working relationships with branch staff and managers.

Branches are often under pressure to resolve queries quickly and therefore need the support of the Client Accounts team. At the same time, branches need to provide the team with the correct information to reduce re-work and queries.

This is a continual process and one that the person in this role will be key to.

**To be considered for this role, you will need the following experience and skills**:

- Ability to identify problems and suggest solutions.
- Enjoyment of exceeding customer expectations at all times.
- Investigative, analytical skills.
- Ability to prioritise workloads under pressure.
- A calm, authoritative manner on the phone with excellent communications skills allowing you to discuss queries with landlords when required.
- Ability to build and maintain relationships with the branch staff.
- Ability to be diplomatic.
- Accuracy and attention to detail at all times.
- Organised and methodical approach.
- A passion for getting it right, first time.

**Working Hours**
Monday to Friday 8:30am to 5:30pm

We have a long list of **benefits** which is just our way of giving back to recognise our employee’s hard work. Here are just a few:

- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year. Bank holidays included.
- Carry over holiday allowances to the following year
- Salary sacrifice pension - more money in your pocket through NI savings
- Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
- Birthday prize draw
- Eye care vouchers
- Staff retail, utilities and holiday discounts including experience days
- Refer a friend bonus
- Department business referrals bonus

We do not accept speculative CV’s from agencies.

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