Guest Ambassador Food

2 weeks ago


London, United Kingdom Good Hotel London Full time

**Guest Ambassador F&B- Full time**

**Key responsibilities**
- Maintain courteous, friendly but professional guest service at all times
- Learn the Food & Drink operations and ensure high standards of service are delivered at all times
- Be confident in making hot beverages and cocktails and serve hot or cold foods
- Familiarize yourself with our products, services and menus as well as actively maintaining this knowledge and any relevant updates that may affect this information. Be aware of all hotel product offering, facilities and special offers / promotions
- Be responsible for taking orders and service enquiries promptly and efficiently, taking every opportunity to provide excellent customer service
- Ensure that all guest requests are met and followed up in a polite and efficient manner
- and followed up and communicated to the team during handovers and when required
- Ensure that all payments (both cash and card) are correctly posted and balanced at the end of every shift. Any discrepancies are to be reported to line manager immediately.
- Always perform duties effectively to the highest possible standards, ensure that shift handover and all logs are completed consistently, and next shift have all the information necessary
- Resolve complaints where appropriate and communicate to daily with your Manager regardless if issues are resolved or needing follow up
- Ensure Living rooms is presentable and well maintained at all times
- To adhere to the standard of safety, hygiene and cleanliness laid down by the law and the company policies
- Be aware of the Licensing regulation, including weights and measures, underage drinking, drinking up times as well as food handling regulations
- To maintain a good level of personal hygiene and appearance, wearing the correct uniform at all times.
- To abide by house rules at all times

**Job Types**: Full-time, Part-time
Part-time hours: 24/40 per week

**Salary**: From £11.21 per hour

Schedule:

- 8 hour shift

**Experience**:

- working bar/restaurant: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Guest Ambassador F&B



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