Estate Ambassador

1 month ago

London, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Estate Ambassador to join us at our client site in London.
Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place. Alongside this are modern gardens giving the site a unique feel.

As a Estate Ambassador you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **The Role & Shift** - 4 on, 4 off days & nights - 07.00am-19.00pm-08.00am-20.00pm-09.00am-21.00pm-10.00am-22.00pm-11.00am-23.00pm and 12.00pm-00.00am
**Pay - **£15.50 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- **Specific site benefits** - cycle parking

**A typical day in the life as a Estate Ambassador**:

- Located in different areas on the estate at contrasting times to maximise the welcome and hosting attributes
- Possibly work from a mobile external branded concierge desk to meet and greet, welcome visitors, assist occupiers and market Broadgate as a welcoming, wonderful place to visit and work.
- You will be given exposure to many distinct parts of business, which will equip you with the knowledge and confidence to develop this exciting new role.
- Move flexibly and work in different public realm spaces to maximise engagement.
- Be visible and known to everyone and facilitate connectivity within and through the site
- Build a rapport with retailers and vendors at site
- Assist with and involved with event planning.
- Meeting, greeting or escorting guests to events spaces or to dedicated events in any buildings around the estate.
- Be another pair of eyes and ears for estate management and security team.
- To help raise the profile of the site by providing timely and accurate information that may include security and fire prevention, signposting, travel information or helping the elderly, disabled or people in need.
- Ensure that all incidents are reported and responded to in accordance with policies and procedures as appropriate to the rank of Security Officer.

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Proven negotiation, listening and critical thinking skills and a collaborator
- Knowledge of hosting, concierge, and public space management
- Experience of working with the public at events
- Prior experience in a customer service environment
- Possess an engaging, charismatic, gregarious, and welcoming personality
- Will be able to smile and genuinely make people feel welcome
- Be an opportunist and proactively see opportunities to engage with people
- You will be a patient, warm natured person.
- Ideally possess sales and marketing skills to better support and conceptualize marketing campaigns and strategies.
- Experience in dealing with multiple issues at once, prioritising and resolving problems
- The ability to communicate with subordinates, colleagues, clients, contractors, and management in the appropriate manner
- DS licence

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