Guest Ambassador

2 months ago

London, United Kingdom Croma PROception Full time

**Job Purpose**

We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence.

This amazing opportunity operates on a full-time contract working day & Night shifts 7am - 7pm, 7pm - 7am on a rotational shift pattern (3 days, 3 Nights, 3 off) and will be based within one of our trophy buildings in Holborn.

We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum including bank holidays.

At Croma PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

**Key Responsibilities**
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Anticipate any action client requirements in a professional manner.
- Provide a consistently professional service at all times
- Issue visitor passes using the agreed sign-in and out policies and procedures
- Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ensure all landlord contractors access it pre-authorised and in accordance with risk assessment/permit-to-work conditions
- Carry out building patrols where required
- Provide administrative support/incident report writing
- Ability and foresight to create a safe environment for all guests and visitors
- Maintain a high-security awareness at all times
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift
- First Aid and Banksman training required

**Person Specification**
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- A keen interest and high level of systems/technology and computer skills would be an advantage
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Intuitive customer-related logic
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
- Confidence and common sense to access and utilize expert resources when making decisions
- Maintain and practice a high degree of confidentiality at all times
- Have a high level of security awareness
- Valid SIA licence required
- 5 years of continuous work employment history without gaps and verifiable work history

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