Guest Relations Ambassador

3 weeks ago


London, Greater London, United Kingdom InterContinental London - The O2 Full time
Guest Relations Ambassador - InterContinental O2

We treat our team like family and our guest like royalty

At the InterContinental London – The O2, we are passionate about exploration and discovery.

Located on London's vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK's largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 has recently opened a second ballroom, making it the largest hotel conference venue in London. Guest Relations Ambassador 26,000 + Service Charge

We treat our people like family and our guests like royalty

We are looking for a Guest Relations Ambassador who will represent our brand by delivering and exceeding our guests' expectations.

As a Guest Relations Ambassador, you are responsible for assisting guests with general enquiries about the hotel and surroundings, meeting or exceeding their expectations.

What we are looking for:


• Previous experience working in a hotel or a customer service facing role would be beneficial but not essential.

• Your passion will be to wow our guests with amazing service during their stay.

• You will be obsessed with brand standards and genuinely care about the guest experience before, during and after their stay.

• You will have the ability to remain calm during difficult situations or in a very busy environment.

What will you do:


• Assisting guests with general enquiries about the hotel and surroundings.

• Good knowledge of the local area and London attractions.

• Ensuring the front -of -house areas are up to standards.

• Sending pre -arrival and post -departure emails to our valuable guests.

• Assisting guest relations team with guest amenities set up.

• Assist guests with public/private transportation.

• Lobby presence.

What do we offer:

Our Guest Relations Ambassador receives some excellent Company benefits:


• A competitive salary.

• 28 days paid holiday with an extra 5 days, following 5 years' service.

• Discounted hotel room rates across our hotels, for you and your friends and family.

• Fantastic Training and Development opportunities.

• Uniform and Complimentary Dry Cleaning.

• Discount in Food & Beverage Departments in The Hotel.

• Earn £5 when a Customer/Guest mentions you on Trip Advisor.

• Several Events in a year for Employees.

• Free Meals on shift.

• Pension cover.

• Unrivalled career prospects.

Apply now to be our new Guest Relations Ambassador



  • London, Greater London, United Kingdom InterContinental London - The O2 Full time

    We treat our team like family and our guest like royaltyAt the InterContinental London - The O2, we are passionate about exploration and discovery.Located on London's vibrant Greenwich Peninsula, InterContinental London - The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary...


  • London, Greater London, United Kingdom InterContinental London - The O2 Full time

    We treat our team like family and our guest like royaltyAt the InterContinental London - The O2, we are passionate about exploration and discovery.Located on London's vibrant Greenwich Peninsula, InterContinental London - The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul's in London. Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges._This is a full-time, permanent role (40...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting a Guest Services Ambassador - Catering Specialist to join an award winning team based at our prestigious client's offices in the heart of the City of London.This is the ideal role for someone who has an incredible ability to spark immediate Rapport with guests. You will be an integral part of a highly professional team...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Guest Services Ambassador/Receptionist to join our 25-strong team at our amazing Rapport team based in the heart of the City of London.The building your will be based at is amazing, with great views, it is a state of the art, funky and innovative workspace. There is a lot of engagement directly with the Client, you will...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms. You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.This is...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking for a Guest Services Ambassador to join the Rapport team at our client's offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...


  • London, Greater London, United Kingdom Front of House Operations Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...


  • London, Greater London, United Kingdom Reservations Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...


  • London, Greater London, United Kingdom Front of House Operations Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...


  • London, Greater London, United Kingdom Finance Full time

    _Become a L__ondoner_**- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...


  • London, Greater London, United Kingdom Finance Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...


  • London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time

    Guest Relations Manager - Central LondonShift patterns: 5 days a week, including regular weekendsReporting to the Front of House Manager, will oversee a team of four in the Guest Relations department. Furthermore, you will act as the senior manager on duty in the hotel at weekends, collaborating closely with department heads to ensure exceptional guest...


  • London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time

    Guest Relations Manager - Central LondonShift patterns: 5 days a week, including regular weekendsReporting to the Front of House Manager, will oversee a team of four in the Guest Relations department. Furthermore, you will act as the senior manager on duty in the hotel at weekends, collaborating closely with department heads to ensure exceptional guest...


  • London, Greater London, United Kingdom Hyatt Corporation Full time

    Guest Relations Manager Hyatt Regency Hyatt Regency London - The Churchill GB - ENG - LondonGuest Service OperationsDepartment Head/ManagerFull-timeReq ID: LON005831Local Summary Guest Relations Manager Salary: £40,000 + Service Charge Shift patterns: 5 days a week, including regular weekends Reporting to the Front of House Manager, will...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking for a Fine Dining Events Ambassador to work as part of our team in a state of the art Fine Dining area for a world leading audit and accounting firm, delivering award winning service to our clients and their guests. Offering a one-stop-shop service from reservation through to client journey experience.This is a Permanent Full...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are extremely excited to be recruiting a brand new team of Receptionists/ Ambassadors to join our Rapport team, based at our new client's offices in the City of London, 40 Leadenhall London. The uniquely designed space is crafted for forward-thinking companies, people, and ideas.This is the ideal role for someone who has an incredible...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting a Workplace Services Ambassador to join our 15 strong team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world.The core hours of the WSA will be an 8-hour shift within the service hours of , working Monday to Fridays, 40 hours per week on a shift rota basis....


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are very excited to be recruiting a Guest Experience Trainer to join the award winning Rapport Learning and Development Team.You will join an energetic, driven and fun team, working Monday to Friday in a brand-new office located near Holborn. Additionally, you will have the opportunity to visit and work from some of the most amazing and...