Guest Experience Ambassador The Londoner

1 week ago

London, Greater London, United Kingdom Finance Full time

_Become a L__ondoner_**- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel._

We are currently recruiting for a Guest Experience Ambassador to join the Guest Experience Team at The Londoner.

Overview:

  • An amazing opportunity to The Londoner as a Guest Experience Ambassador.
  • As a Guest Experience Ambassador, you will be responsible for dealing with guest enquiries pre and post arrival to ensure they have a memorable visit to The Londoner.
  • The role takes on the responsibility for delivering all admin and operational tasks behind the scenes in order to assist the front of house teams in delivering a bespoke guest experience during the night team.
  • The Guest Experience Ambassador role is to ensure that the communication across all departments is achieved, enabling a bespoke level of service to guest at The Londoner.
  • Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations.

About You:

  • Previous experience either within hotel guest relations or reception experience.
  • It is essential you are able to demonstrate excellent customer service skills and attention to detail and are able to multitask and work under to pressure and to deadlines.
  • You must have outstanding communication skills both verbally and written.
  • Proficient in spoken in spoken and written English and ideally additional languages

Company Benefits Package:

  • Career development opportunities in a wide of range of training programs.
  • 28 days Holiday per annum including Bank Holidays.
  • Complimentary hot meals, salad bar and beverages provided daily.
  • Uniforms provided per role requirement.
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family.
  • Discounts on food and beverage in all Edwardian restaurants, bars & spas.

INDFOH

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