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Guest Experience Ambassador

3 months ago

London, Greater London, United Kingdom Reservations Full time

_Become a Londoner_

  • Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel._
  • At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture._

We are currently recruiting for a Guest Experience Ambassador to join the Guest Experience Team at The Londoner.

Overview:

  • An amazing opportunity to join superboutique The Londoner Hotel as a Guest Experience Ambassador.
  • As a Guest Experience Ambassador, you will be responsible for dealing with guest enquiries pre and post arrival to ensure they have a memorable visit to The Londoner.
  • The role takes on the responsibility for delivering all admin and operational tasks behind the scenes in order to assist the front of house teams in delivering a bespoke guest experience during the night team.
  • The Guest Experience Ambassador role, is to ensure that the communication across all departments is achieved, enabling a bespoke level of service to guest at The Londoner.
  • Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations.

About You:

  • Previous experience either within hotel guest relations or reception experience.
  • It is essential you are able to demonstrate excellent customer service skills and attention to detail and are able to multitask and work under to pressure and to deadlines.
  • You must have outstanding communication skills both verbally and written.
  • Proficient in spoken in spoken and written English and ideally additional languages

Company Benefits:

  • Competitive salary
  • 28 days Holiday per annum including Bank Holidays increasing with long service
  • Complimentary hot meals, salad bar and unlimited beverages provided daily
  • Recommend a Friend Scheme of up to £500 per friend recommended.
  • Annual complimentary night stays within our hotels
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
  • Access to a discount platform for all of the most popular stores and outlets
  • Auto enrolment into our company pension scheme
  • Regular social events across all hotels
  • Annual company recognition events held in January each year
  • Wellbeing champions across all of our hotels
  • Access to our company doctor for medical appointments and occupational health support
  • Access for all hosts to our online learning platform Edwardian Academy
  • Opportunities for promotion and a wide range of training programs to support your development

Eligibility:


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk.

Documented evidence

INDFOH