Guest Experience Ambassador

2 weeks ago

London, Greater London, United Kingdom Marriott International Full time

Unlock a Rewarding Career with Marriott International

About the Role:

We are seeking a highly skilled and customer-focused Guest Experience Ambassador to join our team at Marriott International. As a key member of our Front Desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and unique.

Key Responsibilities:

  • Provide services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests.
  • Warmly greet all guests with a smile in their voice and by name, anticipating their needs and delivering brilliant service.
  • Process all guest requests, questions, or concerns in a timely and professional manner.
  • Collaborate with other departments to ensure seamless service throughout the guest's stay.
  • Contribute to a safe and inclusive work environment, adhering to company policies and procedures.

What We Offer:

  • A unique opportunity to be part of a world-renowned hospitality brand, celebrating your unique talent.
  • World-class training and development programs tailored to enhancing your skills and career growth.
  • Discounted room nights and food and beverage, prioritizing your well-being.
  • Complimentary laundry and free meals on duty.
  • Access to flexible benefits and major high street discounts.

Requirements:

  • Proven track record in working in a guest-focused environment.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with other departments.
  • Flexibility and adaptability in a fast-paced environment.

Join Our Team:

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in creating a safe and welcoming environment for all employees and guests.

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