Guest Service Ambassador

7 days ago

London, Greater London, United Kingdom Rapport Guest Services Full time
Job Introduction

We are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.


This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building.

You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.


Our client is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations.


The core hours of the role will be an 8-hour shift within the service hours of The job holder will be responsible for ensuring that these hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.

Overtime may be required on occasion for events out of these hours.

Main Responsibilities

  • To provide excellent service to clients and guests alike, carrying out all duties to the highest of standards.
  • To be flexible in their approach and offer business support as required, it will be a very 'hands on' and proactive role and requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment
This role will specialise in the overall client experience across all aspects of the ground floor.

Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises.

I am an up-beat team-pIayer with integrity and a can-do attitude. I am passionate about delivering great service and take responsibility for my contribution to the team.

I like to think 'outside of the box' and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.


Key criteria

  • Computer literate
  • Microsoft Office programs; Outlook; Booking Systems, Phone Systems
  • Hold a strong customer service background with a focus on enhancing the customer experience
  • Ability to follow initiative and think outside of the box and be openminded
  • Take ownership of tasks
  • Maintain a sense of pride in your work
  • Works well within a team
  • Attention to detail
  • Strong organisation skills
  • Maintain flexibility and a cando attitude when being asked to support in cross departmental tasks
About The Company

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


  • Some of the benefits you will have access to:_
  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

  • Guest Services Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul's in London. Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges._This is a full-time, permanent role (40...

  • Guest Service Ambassador

    7 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting a Guest Services Ambassador - Catering Specialist to join an award winning team based at our prestigious client's offices in the heart of the City of London.This is the ideal role for someone who has an incredible ability to spark immediate Rapport with guests. You will be an integral part of a highly professional team...

  • Guest Service Ambassador

    7 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are looking for a Guest Services Ambassador/Receptionist to join our 25-strong team at our amazing Rapport team based in the heart of the City of London.The building your will be based at is amazing, with great views, it is a state of the art, funky and innovative workspace. There is a lot of engagement directly with the Client, you will...

  • Guest Services Ambassador

    7 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms. You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day.This is...

  • Guest Services Ambassador

    7 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking for a Guest Services Ambassador to join the Rapport team at our client's offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...

  • Guest Relations Ambassador

    3 weeks ago

    London, Greater London, United Kingdom InterContinental London - The O2 Full time

    Guest Relations Ambassador - InterContinental O2 We treat our team like family and our guest like royalty At the InterContinental London – The O2, we are passionate about exploration and discovery. Located on London's vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes...

  • Guest Relations Ambassador

    1 week ago

    London, Greater London, United Kingdom InterContinental London - The O2 Full time

    Guest Relations Ambassador - InterContinental O2 We treat our team like family and our guest like royalty At the InterContinental London – The O2, we are passionate about exploration and discovery. Located on London's vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes...

  • Workplace Services Ambassador

    7 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are recruiting a Workplace Services Ambassador to join our 15 strong team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world.The core hours of the WSA will be an 8-hour shift within the service hours of , working Monday to Fridays, 40 hours per week on a shift rota basis....

  • Guest Relations Ambassador

    7 days ago

    London, Greater London, United Kingdom InterContinental London - The O2 Full time

    We treat our team like family and our guest like royaltyAt the InterContinental London - The O2, we are passionate about exploration and discovery.Located on London's vibrant Greenwich Peninsula, InterContinental London - The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary...

  • Guest Relations Ambassador

    7 days ago

    London, Greater London, United Kingdom InterContinental London - The O2 Full time

    We treat our team like family and our guest like royaltyAt the InterContinental London - The O2, we are passionate about exploration and discovery.Located on London's vibrant Greenwich Peninsula, InterContinental London - The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary...

  • Guest Experience Ambassador

    7 days ago

    London, Greater London, United Kingdom Front of House Operations Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...

  • Guest Service Ambassador

    7 days ago

    London, Greater London, United Kingdom ADAGIO Full time

    Company Description Adagio Aparthotels**Adagio adapts to suit all guests needs.Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a...

  • Guest Service Ambassador

    7 days ago

    London, Greater London, United Kingdom Accor Full time

    Company Description Adagio Aparthotels Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium. London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped...

  • Guest Experience Ambassador

    7 days ago

    London, Greater London, United Kingdom Reservations Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...

  • Guest Experience Ambassador The Londoner

    7 days ago

    London, Greater London, United Kingdom Front of House Operations Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...

  • Fine Dining Events Ambassador

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are looking for a Fine Dining Events Ambassador to work as part of our team in a state of the art Fine Dining area for a world leading audit and accounting firm, delivering award winning service to our clients and their guests. Offering a one-stop-shop service from reservation through to client journey experience.This is a Permanent Full...

  • Guest Experience Ambassador The Londoner

    7 days ago

    London, Greater London, United Kingdom Finance Full time

    _Become a L__ondoner_**- Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...

  • Receptionist / Ambassador (40ra)

    7 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job IntroductionWe are extremely excited to be recruiting a brand new team of Receptionists/ Ambassadors to join our Rapport team, based at our new client's offices in the City of London, 40 Leadenhall London. The uniquely designed space is crafted for forward-thinking companies, people, and ideas.This is the ideal role for someone who has an incredible...

  • Guest Service Agent

    7 days ago

    London, Greater London, United Kingdom Guest Experience Full time

    "The world is yours with Meliá" #LI-IV1Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most...

  • Night Guest Experience Ambassador The Londoner

    7 days ago

    London, Greater London, United Kingdom Finance Full time

    _Become a Londoner_ Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose...