Food and Beverage Night Manager

2 weeks ago

London, United Kingdom Accor Hotels Full time

opt-Job Schedule__ Full-Time
__opt-Job Type__ Permanent
__opt-Brands__ NOVOTEL
__opt-Job Category__ Food & Beverage
__As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Hospitality is a work of heart ,
The Food and Beverage Manager is responsible for the daily operation of the restaurant and bar, direct F&B team to ensure that customers are satisfied with their dining experience and manage the business to ensure it is profitable. F&B Manager is responsible for managing food and beverage costs, upholding menu standards and controlling inventory.
Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;
Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
Provide efficient, friendly and professional service to all guests.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
Ensure that the Department establishes and maintains an ongoing quality service improvement program
Achieve a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests.
Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service.
Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative.
Encourage customer feedback regarding product and services in the Hotel. Service focused personality is essential and previous leadership experience required
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Our commitment to Diversity & Inclusion:
Meet James, the food and beverage manager in London
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and y
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